Commerce and Subscriber Management Software Solutions for Energy & Utilities - Energy - Energy Utilities
The Energy sector has evolved dramatically, disrupted forever by digital innovation. The shift to digital – alongside the continually evolving challenges of deregulation, growing competition, sustainability and unbundling – puts Energy and Utilities providers in a period of unprecedented change.
With the conception of the likes of smart homes, real-time consumption data and renewable energy, technology has become a determining factor in how customers both select and interact with their Energy suppliers. However, due to a reliance on legacy systems, most Energy organizations haven’t kept pace with the shifting digital landscape and now fall short of customer preferences and behaviors.
Whether you supply direct to consumers, businesses or trade in Energy fuel, the urgent need for digital transformation can’t be ignored. The CloudSense platform delivers a flexible, agile front-office solution that connects buyers across all channels to established back-office IT investments and processes, empowering you to deliver personalized omnichannel journeys.
CloudSense makes customer-centric digital transformation for Utilities a reality, enabling Energy companies to reimagine your business models and streamline business operations and processes. This provides competitive differentiation, increased customer satisfaction, higher revenues and stickiness and maximizes operational efficiency across your business.
Stay competitive with customer-centric contact centersCreate omnichannel, personalized purchasing journeys
Deliver a seamless digital customer experience across every channel with the CloudSense Platform. Launch your entire range of energy products and services through clicks not code and empower your agents by giving them access to bundles, promotions and pricing comparisons direct from your CRM system. Reduce average call handling times and achieve more first-time call resolutions.
Provide an exceptional experience for customers, while delivering a lean process all the way through to contract and provisioning. Information flows seamlessly from CloudSense Order Management to ERP systems, such as SAP IS-U. CloudSense handles high volumes, the sophisticated pricing unique to the energy market and can be deployed across every channel including eCommerce – enabling customer self-service and ensuring service excellence as well as lower operating costs.
- 100% Salesforce native
- Centralize information to provide a 360-degree view of every customer and seamless integration to ERP
- Next best action for personalized recommendations
- Sophisticated product and pricing structures, including competitive comparisons
- Omnichannel, including lower cost self-serve portals
- Full audit trail