Customer Service Guarantee
We are totally committed to achieving and maintaining the highest possible levels of customer satisfaction. We aim to satisfy our customer’s requirements by ensuring the highest levels of quality and service in all that we do. We believe that each of our customers is entitled to excellence of service. We pride ourselves in our high levels of customer response, from assessment and sale through to installation and aftercare.
We can justifiably claim that this policy has served our customers well; year on year in excess of seventy percent of our business comes either directly from our existing customer base or as the direct result of a recommendation from an existing customer.
Operating from our modern offices in Southbank Melbourne, our sales, installation and service staff are all totally equipped to provide a prompt and efficient response. Service is available nationwide, delivered by our highly experienced commercial & residential team, backed by our national team of CEC accredited solar contractors.
Each member of our management, sales and installation teams is equipped with a ‘smart’ mobile telephone to ensure that good communications and excellent customer service is maintained at all times. Key management, sales and installation staff are also equipped with the latest generation laptop PCs and hand-held data and communication terminals enabling critical data to be transmitted and received by our field-based staff.