Service and Maintenance
To support our customers in the smooth and trouble-free operation of their systems.
Overview Services
We offer service contracts for the following services:
Hotline System Service
- At fixed times, our IDS specialists are available on short notice.
- Guaranteed response times
- Period of availability: 8/5 hours/day, upgradable to 6/7 or 24/7
Your Benefit: Our expert service staff provide prioritized support to you via a secure maintenance access.
On-site System Service
- Upgrade of the hotline system service through on-site support
- Support of your staff through experienced experts on site
- Service available within eight working hours
- Fixed prices for service
Your Benefit: Our staff is on your premises within the agreed time. If required, we exchange defective hardware - without any fuss.
On-site Service and Hardware Stocks
- Expansion of on-site support service by hardware stocks
- We guarantee availability of selected hardware components at fixed prices
- Delivery withon 24 hrs
- Obsolescence management
Your Benefit: We eliminate hardware faults as quickly as possible. Moreover, we organize compatible replacements in the event that a specific component is no longer available.
Preventive Maintenance
- Annual checks of software and hardware
- Enhanced access speed
- Test of performance resources
Your Benefit: We use preventive maintenance to minimize outage risks and to optimize your performance.
Software Update Service
- Continuous improvement of our software products
- Availability of new patches
- Continuous integration of new customer requirements
- Integration of new requirements on IT security
- Compliance of software with new operating systems
Your Benefit: You profit from new functions from various customer projects and protect your investments through regular upgrades. As far as security goes, you are always up to date.
Upgrade Options: IT Security
- Cyclic and event-controlled patching
- Test of system hardening
- Update of network documentation
- Check of redundancy concept
- Monitoring of access from outside
- Test of back-ups
Your Benefit: Increase your IT security through a continuous improvement process and higher investment protection for previous projects.
Upgrade Options: Service Contingent
- You have access to a team of commissioning experts
Your Benefit: We have the right parnte for all requirements. You can place your orders without fuss, simply by making a phone call.
Upgrade Options: Training Courses
- You can participate in all courses of IDS GmbH's traning program
- You can use the IDS traing center
Your Benefit: In our training courses, our experts provide practical and continuous training for your staff. This is also useful within the context of ISMS certification.
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