LevelSender Video Series 7 - Trouble Shooting and Diagnostics - Video
Welcome to the @SolinstCanadaLtd LevelSender video series. In this video we will discuss some troubleshooting and diagnostic options.
Aren't receiving LevelSender data reports at the Home Station?
Here are some things to check at the the Home Station:
Ensure you haven't opened reports in your email program or app before viewing in LevelSender Software – only unread messages will appear.
Your battery may have drained. Check the latest report from the LevelSender. Batteries should be replaced at 60%.
The Home Station email settings may have changed. Ensure they match what you have programmed.
Other issues may require a trip to the field...
Something may be blocking the cellular signal. The SIM card may have been removed, or isn't functioning properly.
Finally, you may need to perform diagnostic tests using the LevelSender Software on the Home Station PC.
Connect the LevelSender to the Home Station PC using the USB Programming Cable. Open LevelSender Software.
You can view the SIM Card, Email, and Data Recipient settings for the connected LevelSender.
Open the Diagnostic Information tab. Click each button to perform the diagnostic tests.
Test the LevelSender Battery and the Mobile Connection.
Send a test email from the LevelSender to the email recipients, including the Home Station.
Send a test text to the SMS recipient.
Test the connected dataloggers.
If the tests are passed and the LevelSender is OK, you can set a new Start time for the LevelSender.
If you need to Stop the LevelSender, when done in this tab, the LevelSender completely powers down.
If you require more assistance, you can send a diagnostic report to a colleague, or us at Solinst.
Select how you would like the diagnostic report sent, and enter the email recipient address, for example, instruments@solinst.com
Here is an example of a diagnostic report.
Thank you for watching. This concludes our LevelSender video series. We hope have you have found the videos informative, and if you haven't had a chance to check them all out, be sure to do so. Please feel free to contact us with any questions or comments.
Aren't receiving LevelSender data reports at the Home Station?
Here are some things to check at the the Home Station:
Ensure you haven't opened reports in your email program or app before viewing in LevelSender Software – only unread messages will appear.
Your battery may have drained. Check the latest report from the LevelSender. Batteries should be replaced at 60%.
The Home Station email settings may have changed. Ensure they match what you have programmed.
Other issues may require a trip to the field...
Something may be blocking the cellular signal. The SIM card may have been removed, or isn't functioning properly.
Finally, you may need to perform diagnostic tests using the LevelSender Software on the Home Station PC.
Connect the LevelSender to the Home Station PC using the USB Programming Cable. Open LevelSender Software.
You can view the SIM Card, Email, and Data Recipient settings for the connected LevelSender.
Open the Diagnostic Information tab. Click each button to perform the diagnostic tests.
Test the LevelSender Battery and the Mobile Connection.
Send a test email from the LevelSender to the email recipients, including the Home Station.
Send a test text to the SMS recipient.
Test the connected dataloggers.
If the tests are passed and the LevelSender is OK, you can set a new Start time for the LevelSender.
If you need to Stop the LevelSender, when done in this tab, the LevelSender completely powers down.
If you require more assistance, you can send a diagnostic report to a colleague, or us at Solinst.
Select how you would like the diagnostic report sent, and enter the email recipient address, for example, instruments@solinst.com
Here is an example of a diagnostic report.
Thank you for watching. This concludes our LevelSender video series. We hope have you have found the videos informative, and if you haven't had a chance to check them all out, be sure to do so. Please feel free to contact us with any questions or comments.
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