Advanced Energy Industries, Inc. services

If your device needs repair, please fill out our Return Materials Authorization (RMA) form. Once we receive your equipment, our highly trained and experienced technicians will get to work, solve the issue, and have your unit back up and running as quickly as possible. Not sure if you need a repair? Contact our customer support team and we can talk through the issue together. We may be able to solve the problem over the telephone, if not, we can start the RMA process. For out of warranty factory repairs, quotes are issued first.

Our field service engineers are available to support your on-site needs. We can properly secure and mount products, hook up your electrical connections, validate alignment and calibrate, and test to your specifications. Field service availability varies by product, contact us to learn how we can help.

Increase reliability and reduce downtime by optimizing long-term product performance with new feature sets. Or upgrade to revised units with higher-performing functionality.

Decrease variability in maintenance costs. Our complete offerings of whole-box, extended warranties can be enhanced based on your business needs and are available for: New and used products purchased from Advanced Energy. Products approaching tool warranty expiration dates. Products repaired by Advanced Energy. Advanced Energy also offers calibration contracts that can be purchased annually.

Reduce capital investment, decrease depreciation, and efficiently manage inventory costs via an exchange program. Keep a spare part at an Advanced Energy service center, or we can coordinate your entire spare-parts inventory. And thanks to several direct repair centers worldwide, you can be sure your spare is nearby.

Advanced Energy inverter products have been discontinued, but we continue to offer AE OEM product service and support.

Need help with an application or product? Not sure who to contact? Advanced Energy is dedicated to providing you with the right support.