AEL Apparatebau GmbH services

AEL delivers its products according to the contractual agreement on the basis of the Incoterms 2010. The packaging complies with the order specification. Forwarding companies, with which AEL has a long-standing reliable partnership, are entrusted with the transport across Europe and the world.

AEL delivers its heat exchanger and system technology in a way that they can be integrated in the complete plant according to the principle of “plug and play”. If installation works are necessary on site, AEL will provide an installation team. Upon the customer´s request, AEL will also be present for the commissioning of the complete plant.

Under the premise of a proper operation of the complete plant, AEL shall assume a guarantee for each of its products according to the customer agreement. The maintenance of the plant components from AEL is usually included in the overall maintenance schedule for the plant. AEL will hand over a check list for this purpose upon commissioning. Even if each product is a unique product, it nevertheless consists, as far as possible, of serial and thus reproducible modules and components, for which AEL can quickly deliver a replacement in case of an emergency. If a special competence is necessary for repair works, our service team will be at your disposal on site.