After we find a solution that is right for you, our work isn’t done. Through business reviews, continuous improvement practicing, and ongoing monitoring and measurement, you can trust that we will be by your side every step of the way.

But what if something does happen?

It’s 2 a.m. and your phone alerts you that one of your pumps stopped. Your first frantic thought is to call your Buckman rep. But you quickly realize Buckman OnSite® was what alerted you in the first place. Your Buckman sales rep received the same alert and either restarted the pump at the mill or did so remotely via cell phone. Either way, you can rest easy.

What are the benefits of a virtual Buckman rep?

Now that you have your own Buckman professional – both human and virtual – let’s take a look behind the scenes.

Our Supply Chain is Customer-focused

We’re hyper-focused on you, our customer. We truly are. And while we like to maximize nearly everything we do – like your ROI, productivity and cost savings – there are also some things that we minimize, like transit and lead times. Our supply chain team works day and night delivering finished products to you on time and in the safest way possible.

We continuously improve our supply chain processes by collaborating with suppliers and keeping up with best practices. Doing this allows us to procure a broad range of materials to provide you with the best value for your investment.

Customer Service Wants to Hear from You

Whether you want to tell us how much you love us, offer suggestions for how we could do things differently, or have questions on things like inventory planning, logistics, delivery or service, we would love to hear from you. After all, we want to develop long-term relationships with our customers. And the key to a strong relationship is communication.

We’ve taken time to digitize and streamline our entire production and delivery process and we want to make sure you’re as happy with it as we are. Our sales associates use online ordering through Buckman OnSite, ensuring accurate and timely communications with customer service. Customer Service is available (by phone, fax or email) to answer any questions or concerns you have throughout the ordering process.

The positive changes we’ve made are no accident. We’re listening to our customers’ ideas and suggestions from the Buckman Customer Survey and putting them into action.

You know where you are. And you know where you want to go. Let Buckman be the trusted advisor that helps get you there.

100% Responsibility
We take 100% Responsibility for how we choose to respond to what happens to us and to the world. We are responsible for the strength, integrity and growth of our company, aggressively pursuing new opportunities while remaining committed to our core values. That’s the foundation for everything we do at Buckman. That`s The Buckman Way.