Eatons Electrical Services and Systems at your service

At your serviceEaton’s Electrical Services & SystemsDesign, build, support. Eaton’s missionDesign—Engineering and consulting services focus on understanding your require-ments and setting strategies for your power system in order to satisfy your business needsBuild—Modernization and turnkey power system services deploy personnel in the field to complete projects, whether upgrading an existing installation or building a brand–new facility.Support—Contract and support services provide the maintenance, parts and service needed to get the best performance from your existing power system.2 EATON CORPORATION Eaton’s Electrical Services & SystemsEaton’s engineering and consulting services focus on understanding your business requirements and setting strategies for your power system to satisfy them. Our engineers and consultants can help diagnose problems identify ways to improve performance, or transform concepts into flexible, practical solutions that can improve productivity and capital utilization. We can help keep your power system safe, efficient, reliable and up-to-date.The Eaton global service team is one of the largest and most experienced teams of power system engineers in the industry, with industry-standard software and advanced modeling and analysis capabilities at our fingertips. Our comprehensive portfolio of design services includes safety studies, energy management audits, and power quality and reliability audits.With Eaton’s help defining strategies for your power system, you’ll witness a range of business benefits, from reduced costs to more effective use of capital. Our engineering and consulting services help you manage your power system as a strategic resource that can give you a competitive advantage.PowerChain equipment modernization projectsWorking at your site, Eaton engineers can quickly identify, assess and quantify the problem areas to improve reli-ability, energy efficiency and safety. A PowerChain™ audit provides you with a road map to correct the issues and quickly maximize performance so you see immediate results.A PowerChain equipment mod-ernization solution from Eaton delivers major benefits before, during and after construction. With Eaton at your side, you have a reliable, expert partner at every stage—from the upfront design and installation of your electrical system to commissioning and life cycle management. Because construction projects are complex, we help mitigate the risks through a single point of accountability that eliminates the guesswork and finger- pointing to keep your project on track and on budget. Eaton’s expertise can also lead to a more efficient use of your capital by optimizing the design of your facility’s electrical system and reducing the total capital required for electrical infrastructure. With Eaton’s ability to rapidly bring the project online, your new asset delivers revenue to the bottom-line sooner.3EATON CORPORATION Eaton’s Electrical Services & SystemsEaton’s Electrical Services & SystemsElectrical power is more than just a convenience; it’s an essential element of doing business today.Powering a businessTo deliver the competitive advantage our customers demand, Eaton helps enterprises proactively measure and manage the power system as a strategic, integrated asset. Eaton provides the solutions that your power system needs to operate safely, reliably and efficiently, letting you concentrate on your core business. The Eaton’s Electrical Services & Systems team offers a comprehensive portfolio of support tailored for every stage of a power system’s life cycle. Through our design, build and support services, we are dedicated to understanding your challenges and to ensuring that your entire electrical infra-structure functions at its highest level.Servicing industries around the worldAs a global leader in power quality, Eaton is the premier provider of design, build and support services for domestic and multi-national customers. Our expertise extends across a wide range of industries, including:• Automotive and assembly• Commercial properties• Forest products• Government • Health care and education• Manufacturing• Petrochemical• Pharmaceutical labs and biotech• Retail• Data centers• Telecommunications• Utility • Wastewater treatment facilitiesDedicated service partnerEffective management of power requires strategic thinking, intelligent system design, integration, coordination and control. As a dedicated service partner, Eaton brings the knowledge and expertise necessary for on-site and remote access diagnostics, installation, modernization and predictive maintenance. Whether you have a single power strategy application or a comprehensive integrated system, we deliver the best solutions to enhance power performance, reduce operating costs, and maximize the reliability, safety and integrity of your electrical equipment and systems. Our design, build and support services integrate and optimize all elements of a power system to ensure it is aligned with your business goals. 4 EATON CORPORATION Eaton’s Electrical Services & SystemsThe power of experienceAs one of the world’s leading suppliers of electrical control products and power distribution equipment, Eaton’s electrical business is backed by 100 years of history and a dedicated pool of alliances and partners. Our experience has resulted in more than 25,000 innovations in dis-tribution and industrial control products, each incorporating industry-leading technologies that provide the highest value to our customers. With our proven track record of complet-ing everything from complex, custom, industrial and commer-cial applications to innovative residential components, Eaton is clearly the best choice for your electrical design, build and support service requirements.The power you needEaton solutions are a bold, strategic approach to what has traditionally been a tactical process of designing, installing and managing electrical systems. At Eaton, we understand the consequences of ineffective power management and ad hoc design that lead to inefficiencies and higher costs. Our system-wide approach and perspective allow us to quickly assess your needs, develop a solution, and help you realize measurable improvements to your power system’s performance and organization’s productivity while reducing costs. When choosing a partner to manage your power system, Eaton is the clear choice—the company that offers a full spectrum of design, build and support services.The power of expertiseOur achievements as a single-source, full-line manufacturer of recognized global brands— including Westinghouse Cutler-Hammer, Powerware, Holec, MEM, Tabula, Elek, Durant and Heinemann—have made us an industry leader recognized for reliable products and innovative services and ideas. Eaton’s extensive products, solutions and services meet global electrical standards, such as IEEE, NFPA, UL, ANSI, IEC, NEMA and CNCA. Our knowledge base and technical insights ensure that we will continue to deliver the solutions that you need as your business evolves.The power of EatonCall 1-800-498-2678 to get expert support for powering and controlling your business. For more information, visit: www.eaton.com/EESS5EATON CORPORATION Eaton’s Electrical Services & SystemsThe Eaton global service team is one of the largest and most experienced teams of power system engineers in the industry, with industry-standard software and advanced modeling and analysis capabilities at our fingertips. Our comprehensive portfolio of design services includes safety studies, energy management audits, and power quality and reliability audits.With Eaton’s help defining strategies for your power system, you’ll witness a range of business benefits, from reduced costs to more effective use of capital. Our engineering and consulting services help you manage your power system as a strategic resource that can give you a competitive advantage.Professional consulting servicesOur engineering and consulting services provide upfront analysis and design prior to project implementation. Through a PowerChain audit, our power system engineers can quickly diagnose problems or proac-tively identify ways to improve the performance and operation of your electrical system. Design and engineering servicesBecause Eaton’s power system engineers have extensive skills and expertise in power system design, your power distribution system will always operate at peak performance. Active membership in the national IEEE and other related agencies that write standards ensures that our engineers are up-to-date in design capabilities and are consistent with today’s state-of-the-art techniques.Power system studiesPower system studies offer the most focused and systematic approach available to enhance power system performance and to identify inefficient system designs, incorrect equipment selection, and potential problems between your equipment and the rest of the power system. Design: Engineering and consulting servicesEaton’s engineering and consulting services focus on understanding your business requirements and setting strategies for your power system to satisfy them. Our engineers and consultants can help diagnose problems, identify ways to improve performance, or transform concepts into flexible, practical solutions that can improve productivity and capital utilization.6 EATON CORPORATION Eaton’s Electrical Services & SystemsDESIGNProfessional Consulting ServicesDesign and Engineering ServicesPower System StudiesPower Quality and Reliability StudiesSafety StudiesAutomation Engineering StudiesEnergy Management StudiesBusiness Continuity Studies Selective Coordination ReviewPowerChain AuditsEaton employs the industry’s largest group of electrical engineering professionals, most with more than a decade of experience working on the equipment of multiple manufac-turers. Eaton service engineers perform a host of on-site studies and analytical services for customers through numerous types of power system studies, design engineering, power quality studies, failure analysis and on-site investigations. Additional related services cover technical training, customized high resistance grounding systems, partial discharge application and power systems automation. Power quality and reliability studiesWe use power quality and reliability studies to evaluate the safety levels and the reliability of your electrical infrastructure. These studies usually include harmonic, grounding, voltage flicker and transient voltage surge suppression (TVSS) analyses to assure sensitive circuits operate effectively. Safety studiesWorking together with you, we identify and correct deficiencies in the power system, enhance personnel safety and reduce insurance costs. Arc flash studies are also a critical component of our safety analysis.Automation engineering studiesWorking with you, our automa-tion specialists determine if your system could benefit from monitoring. Eaton then designs a power systems automation solution that integrates power distribution, generation, and delivery of hardware, software and communication networks to perform as a seamless entity. This unique alternative to the conventional manufacturer- integrator-contractor team offers project management and a single point of responsibility direct from Eaton. Energy management studiesEaton has the expertise to help you successfully integrate green measures into your power sys-tem. Our energy management studies analyze your system’s capability to supply energy to the connected load under steady-state conditions and to provide optimal power factor correction. With a simple energy audit, we identify wasteful patterns in total consumption of energy from all sources, including electricity, gas, steam and compressed air. We then present recommenda-tions that provide cost-effective solutions to shrink energy usage. There is nothing greener than being more efficient and using less energy. For more information on sustainable solutions from Eaton, please visit www.eaton.com/greenbuildings.Business continuity studiesAt Eaton, we understand the potentially devastating impacts that result from a crisis or disaster, especially those impacting plant equipment. In the aftermath of such incidents, a rapid response is critical. Within hours, we can deploy a team of engineers and technicians that act as a prime contractor to instantly mobilize and coordinate the experience and resources needed to assess the problem and to provide a comprehensive plan for every phase of restoration. In addition, we can conduct a study to identify immediate and mid-term actions that your site personnel should implement in the event of a crisis.Selective coordination reviewTo maximize the efficiency of your facility, we evaluate portions of new electrical power systems to determine compliance with Selective Coordination requirements as mandated by the 2005 National Electrical CodeT (NECT). Based on manufacturers’ test data and published overcurrent protection characteristics, recommended modifications to the system design are outlined to achieve complete coordination up to the available short-circuit current. PowerChain auditsThrough analysis, monitoring and equipment audits, Eaton’s experienced engineers uncover existing problems and develop strategies to prevent future system distress. We have the expertise to identify design weaknesses, determine why something failed to operate properly, find economic means of resolving system safety or performance, and implement cost-effective improvements. In addition, Eaton can train your employees to maintain your system’s wellness as well as to preserve the integrity of your facility’s operating and maintenance strategy. Greater Reliability Enhanced SafetyEffective Use of Capital Cost Efficiencies Risk Mitigation7EATON CORPORATION Eaton’s Electrical Services & SystemsWith our project management services, you’ll have a single point of accountability and a reduced risk of project delays and failures. The result is a safer, more reliable and cost-efficient power system.So that support is there when and where you need it, Eaton has experienced engineers and field technicians located throughout the world. In addition, we provide additional support from regional product centers for specialized services like equipment reconditioning.Turnkey project implementationWe offer centrally coordinated management of all procurement, installation, startup and com-missioning of the products and systems required to implement unique power system solutions. Whether you have single or multiple sites, Eaton has the capabilities and the expertise to function as your single-source service provider. Project managementEaton’s project management group relieves you from the burden of multi-supplier coordination by serving as a single point of accountability for all technical, financial and commercial coordination within the scope of the project. Additionally, our turnkey engineers manage the technical and commercial risk inherent in meeting project objectives, including performance, cost and time goals. Depending on your needs, Eaton manages either designated or all aspects of your system design and development.Power system projectsEaton can help you improve the performance, reliability and efficient operation of your existing electrical distribution system as well as extend the useful life of all equipment by modernizing your electrical infrastructure. Build: Modernization and turnkey servicesEaton’s modernization and turnkey power system services place personnel in the field to complete a variety of undertakings, such as managing a construction project from start to finish, reconditioning or upgrading equipment, or modernizing your power system.8 EATON CORPORATION Eaton’s Electrical Services & SystemsEaton’s modernization and turnkey power system services place personnel in the field to complete a variety of under-takings, such as managing a construction project from start to finish, reconditioning or upgrading equipment, or modernizing your power system. With our project management services, you’ll have a single point of accountability and a reduced risk of project delays and failures. The result is a safer, more reliable and cost-efficient power system.So that support is there when and where you need it, Eaton has experienced engineers and field technicians located through-out the world. In addition, we provide additional support from regional product centers for specialized services like equipment reconditioning.Power quality and reliability projectsEvery facility has an electrical infrastructure that drives the business. As such, every wire, circuit breaker, loadcenter, panel-board, transformer and piece of switchgear—as well as the sensors, monitoring systems, uninterruptible power systems (UPS) and generators that support it—need to be operating seamlessly and without problems. Today, a typical facility experi-ences 50 power quality events a year, at least 12 of which are severe enough to cause significant problems, costing hundreds of thousands of dollars in downtime and equipment damage.** Electric Power Research Institute (EPRI) Distribution Power Quality (DPQ) Study, 2003Eaton is here to help. Our system engineers are experts in proactively identifying the symptoms of power quality problems, analyzing the source, and then applying the right knowledge and experience to provide a total solution.We have performed thousands of audits at mission-critical facilities, and have teamed up with other manufacturers to design custom solutions that have helped protect millions of dollars worth of equipment.Because clean, continuous and reliable power is critical to our customers’ success, Eaton has invested significant time and resources into understanding the ever-changing power require-ments of facilities. We designed and built a state-of-the-art power quality lab in Pittsburgh, PA, which is used to demonstrate and test power quality problems and solutions. Using this lab, our power sys-tems experts diligently recreate a multitude of power system issues and develop new and innovative ways to correct these problems. BUILDTurnkey Project ImplementationProject ManagementPower System ProjectsPower Quality and Reliability ProjectsEnergy Management ProjectsSafety and Risk Management ProjectsEquipment Reconditioning ServicesModernization ProjectsGreater Reliability Enhanced SafetyEffective Use of Capital Cost Efficiencies Risk Mitigation9EATON CORPORATION Eaton’s Electrical Services & SystemsEnergy management projectsWe excel at monitoring, measuring and controlling the power that flows through your facility and turn it into a com-petitive advantage for you by helping to reduce energy and operating costs while also improving uptime and reliability. Eaton can expertly design an effective power management program for your facility.Because the systems installed in your facility often operate on mutually exclusive platforms, it can be difficult to obtain the critical data you need. Getting these systems to work together to support a facility or enterprise power management strategy is not easy, but it can be when you enlist the experts from Eaton. As a full-service systems integrator focused on power system applications, Eaton can assess your facility’s electrical system and present you with cost-effective power manage-ment solutions. Safety and risk management projectsEaton solutions stress all three safety requisites: • Prevention, which reduces the need for people to interact with dangerous electrical hazards• Protection, which focuses on safe equipment design• Preparation, which provides training for people working in energized areas and specifies standards that keep you in compliance and your workers safe Equipment reconditioning servicesEaton’s equipment reconditioning services enhance the useful life and total performance of the existing switchgear. We can provide everything from Class 1 reconditioning of low voltage (LV) and medium voltage (MV) breakers to completely new switchgear lineups, as well as new replacement vacuum breakers.Build: Modernization and turnkey servicesWith Eaton’s help defining strategies for your power system, you’ll witness a range of business benefits, from reduced costs to more effective use of capital. Our engineering and consulting services help you manage your power system as a strategic resource that can give you a competitive advantage.10 EATON CORPORATION Eaton’s Electrical Services & Systems Arc flash safetyThe reduction of arc flash risks and hazards is of great concern to customers that deal with high levels of electrical energy. An arc flash event releases a tremendous amount of energy in the form of thermal heat, toxic fumes, pressure waves, blinding light, sound waves and explo-sions that can result in serious injury including critical burns, collapsed lungs, loss of vision, ruptured eardrums, puncture wounds and even death.Power system modernization provides simple ground-and- test (G&T) devices for most manufacturers’ medium voltage ANSI-rated switchgear breakers. These G&T devices test and then ground medium voltage circuits to protect personnel from injury when performing maintenance on de-energized circuits.Eaton offers the industry’s broadest range of arc flash–related products and services, including arc flash hazard analysis, training and compliance, and mitigating products and systems. Let Eaton develop a total arc flash safety solution for your facility, so you can protect what you value most. For more information, please visit www.arcflashsafetysolutions.com.11EATON CORPORATION Eaton’s Electrical Services & SystemsOur field technicians and customer support engineers can start up and commission equipment, perform planned maintenance, monitor perfor-mance and diagnose problems remotely, as well as respond to emergencies 24 hours a day, 7 days a week, 365 days a year. In addition, our customer support centers are available around-the-clock to schedule services, monitor equipment, send spare parts and provide emergency support.With optimal maintenance and support, your business will have more reliable, higher quality and more cost-effective power. Our support services help businesses make the most of their existing electrical equipment by optimizing performance and extending the life of existing facilities. Equipment startup, commissioning and warrantyEaton’s field service engineers can install, start up and commission any manufacturer’s power equipment to precise standards with minimal disruption to ongoing facility operations. Our service engineers are well trained on efficient, standardized processes that get a system commissioned quickly, providing beneficial operation sooner. After commissioning, you can trust the integrity of your sys-tem’s power because we also install and start up every UPS, as well as all electrical power distribution equipment, that Eaton sells. Moreover, we will add an additional year’s warranty on any Eaton equipment that we install. In addition, the warranty includes equipment inspections every 18 months and replace-ment or repaired parts for the life of the warranty.Support: Contract and support servicesEaton’s contract and support services provide the maintenance, parts and service you need to get the best performance from your equipment already in place.12 EATON CORPORATION Eaton’s Electrical Services & SystemsSUPPORTEquipment Start-up, Commissioning, and WarrantyMaintenance, Support, and Emergency ServicesOperational and Maintenance TrainingRemote Monitoring ServicesEnterprise Monitoring Projects: Power Xpert ArchitectureAftermarket Parts and SupportEquipment Solution ServicesGreater Reliability Enhanced SafetyEffective Use of Capital Cost Efficiencies Risk MitigationMaintenance, support and emergency servicesIn the event you need OEM equipment serviced and upgraded, Eaton has the expertise and the ability to work on virtually all manufacturers’ equipment. With an outstand-ing electronic library of OEM user and maintenance manuals, we can deliver the best mainte-nance program to your equipment every time.With extensive field experience, Eaton can quickly develop a customized application to schedule and document essential system services. By implementing predictive maintenance software with complete monitoring capabilities, equipment outages can be anticipated and averted before they happen. Our predictive diagnostic services apply the latest technologies to support the online condition assessment of critical AC and DC electrical distribution equipment. Our applications can use existing electrical components for predic-tive diagnostic measurements.Our service teams are on call throughout the year, providing unrivaled services ranging from troubleshooting to disaster recovery. One call to 800-498-2678 and a group of Eaton service engineers will quickly respond.Operational and maintenance trainingEaton offers both standardized and customized training pro-grams that reflect the full range of electrical system engineering disciplines, including distribution systems analysis, power quality and grounding, arc flash safety, and electrical equipment mainte-nance. Taught by an experienced instructor in one of our training facilities or on-site, these courses involve classroom instruction complemented by hands-on exercises that reflect real workplace situations. Additionally, many courses award CEU credits.Remote monitoring servicesEaton offers remote monitoring of electrical distribution equip-ment, including critical failure indicators such as humidity, dust, temperature, water, smoke and motion, as well as critical operating conditions such as the opening of a main circuit breaker, transfer of power, or starting of emergency generation. Our remote monitoring services may also include power quality measurement thresholds from existing or new metering or relays, including harmonics, surges, sags, or other pre-programmed relay or meter outputs. Multiple communication options are available to meet your operational needs.To help users better preserve the longevity of their power system, Eaton’s GearGardSM solution not only provides immediate alarms for problem conditions, but also notifies users when it is time to perform an inspection or when mainte-nance is recommended. GearGard relies on proprietary algorithms and historical performance data displayed by each group of power distribution equipment. These unique algorithms are created based on the local environment, and loading and heating time constants. 13EATON CORPORATION Eaton’s Electrical Services & SystemsEnterprise monitoring projects: Power XpertT ArchitectureIn most organizations, many elements of the critical facility infrastructure are not monitored, and those that are monitored may not communicate with each other. It is impossible to see the big picture, to correlate events across the power system, or to drill into detail for quick diagnosis and action.IT and facility managers need a framework to integrate and analyze data from all their power equipment—and the tools to determine appropriate action. As the backbone of Eaton’s solutions, Power Xpert Architecture provides this framework, allowing for excellence in monitoring of your electrical infrastructure and electrical energy management. Power Xpert Server Core Class Software—This proprietary software delivers fast, custom-izable, accurate and complete information that empowers you to manage your power system and is expandable to connect to any SNMP or MODBUS TCP/IP device in your facility. Server Core Class Software allows you to manage proactively instead of reactively. This browser-based system ensures that you have the information you need to make informed decisions. With optional built-in Web design tools to customize screen displays, you can customize the look and feel of the way you view your facility’s information. Bubble-up alarms and a drill-down Web user interface provide an intuitive and easy-to-use interface for anyone in your organization.Support: Contract and support servicesEaton’s contract and support services provide the maintenance, parts, and service you need to get the best performance from your equipment already in place.14 EATON CORPORATION Eaton’s Electrical Services & SystemsPower Xpert ForeseerT Class Software—This software offering is the solution for those looking to get their entire facility on one screen. Regardless of size, cities or countries, this enterprise solu-tion provides insight to the entire power and environmental infra-structure. The vast repertoire of existing device interfaces (more than 500 available and the ability to create additional ones) allows Foreseer Class Software to be customized by qualified service professionals to deliver exactly the integrated solution you need. Designed as a one-stop monitoring solution for mission-critical facilities, the Power Xpert Foreseer Class Software features an unparalleled data handling engine, sampling an unprec-edented number of data points from thousands of devices. The proactive data gathering algo-rithm means data is continually collected. Unlike other systems where only pre-selected data is stored, or only after an event occurs, the aggressive monitoring engine gathers all data and archives it safely off-site for fast and seamless retrieval and analysis later. This state-of-the-art Web-based system creates a cohesive, responsive and proactive monitoring solution that can be easily expanded across the corporate platforms.Aftermarket parts and supportThe useful life capacity and performance of vintage or dam-aged motor controls and power distribution equipment can be extended and enhanced through our Aftermarket Centers of Excellence (ACE) and Power Breaker Center (PBC). Strategic locations enable rapid response through a cost-effective program of selective hardware retrofits. Eaton strictly adheres to all national standards and quality processes. Field experts use evolving technology to ensure the most advanced retrofit upgrade possible. Access to vintage parts is not a problem because Cutler-Hammer, Westinghouse and other OEM renewal parts are readily available.One of the “flagship” product solutions of the service business and PowerChain is the VR-Series product line (MVVR) from the PBC in Greenwood, SC. The business of the PBC is termed Power Systems Modernization, because the PBC provides a broader line than replacement vacuum circuit breakers. Power Systems Modernization also encompasses the ACE locations that specialize in Class 1 Reconditioning of power circuit breakers. Eaton provides a comprehensive offering of life extension, modernization and upgrade solutions for the installed base of electrical distribution and control equipment. These aftermarket solutions include upgrading to the most current control and circuit protection technology and extending the life of existing equipment with genuine renewal parts, replacement components, factory remanufacture and repair, and other services available. Eaton is a leader in supporting the installed base of other manufacturers’ equipment, as well as those original manufacturers no longer in business.PowerChain solutions servicesEaton’s comprehensive portfolio of PowerChain solutions helps enterprises meet challenges today and in the future. All of our customized offerings, includ-ing distribution, generation and power quality equipment, full-scale engineering services, and information monitoring and man-agement systems are integrated, designed and manufactured to provide greater reliability, enhanced safety, operating cost efficiencies, effective use of capital and risk mitigation. 15EATON CORPORATION Eaton’s Electrical Services & SystemsEaton is dedicated to ensuring that reliable, efficient and safe power is available when it’s needed most. With unparalleled knowledge of electrical power management across industries, experts at Eaton deliver customized, integrated solutions to solve our customers’ most critical challenges.Our focus is on delivering the right solution for the application. But, decision makers demand more than just innovative products. They turn to Eaton for an unwavering commitment to personal support that makes customer success a top priority. For more information, visit www.eaton.com/electrical.Eaton is a registered trademark of Eaton Corporation. All other trademarks are property of their respective owners.Eaton CorporationElectrical Sector1111 Superior AvenueCleveland, OH 44114 USAEaton.com© 2012 Eaton CorporationAll Rights ReservedPrinted in USAPublication No. BR02700001E / Z11968February 2012