This experience uniquely positions us to provide innovative solutions and products that we proudly make here in the USA.

Our Strategy is Simple

As one of the industry’s leading innovators in refractometry, we are dedicated to making refractometers useful instruments that are easy for people, not just scientists or academics, to understand and use. We do this by demystifying arcane scientific methods and by offering real-world solutions for fluid measurement applications. We pride ourselves on being the information warehouse for the refractometer community and providing you with cutting-edge technology easily applied to your fluid measurement needs.
How We “Do It Better”

Our founder charged us with his vision, “Do it right, or don’t do it at all.” However, our LEAN philosophy takes exception to this. The last six words are waste and do not add value. So, we eliminated them and adopted the, “Do it Right!” mindset. We soon realized that “Do it Right” did not address our conviction for continuous improvement. So, we changed it to “Do it Better.” We try to do it better than we did yesterday, do it better than the customer expects, do it better than our competition, and do it better than even we thought possible.

MISCO’s Quality Commitment

At MISCO, our commitment to quality and excellence is at the core of our business operations. We strive to consistently provide products and services that exceed the needs and expectations of our customers while continually improving our processes to enhance overall performance and customer satisfaction.

Our entire company is organized and committed to the primary and essential purpose of adding customer value by realizing quality and continuous improvement throughout our business processes. We must always maintain sight of these two objectives in complying with the requirements of ISO 9001 and other standards, which are, at best, only secondary objectives.

Our fundamental commitment to meeting customers’ requirements and safeguarding quality Is possible by applying full personal attention and the highest professional standards. We accomplish this by providing a framework for setting and reviewing relevant and necessary quality objectives that correlate to our customer’s needs and our organization’s strategic direction. MISCO’s staff members’ resolve is the basis for our accomplishments, as is our shared culture of quality and continuous improvement relating to our products, processes, and service effectiveness.

Our Quality Policy is based on the following principles:

Customer Focus: We prioritize understanding and addressing our customer’s needs and expectations, building strong relationships, and delivering high-quality products and services that provide value and satisfaction.

Leadership: Our Leadership Team fosters a culture of quality, integrity, and accountability, providing clear direction and support to all employees to ensure a unified approach to achieving our quality objectives.

Employee Engagement: We recognize the importance of our employees in delivering quality products and services. We are committed to providing training, resources, and opportunities for personal and professional growth, empowering employees to contribute to our quality goals.
Process Approach: We adopt a process-oriented approach in all our operations, focusing on understanding, managing, and optimizing our processes to achieve consistent and efficient results.

Continuous Improvement: We are committed to continually identifying areas for improvement and implementing changes that enhance our products, services, and processes, driving long-term success and customer satisfaction.
Risk-based Thinking: We proactively identify, analyze, and mitigate risks that may impact our ability to deliver quality products and services, ensuring the effectiveness and resilience of our organization.

Evidence-based Decision Making: We base our decisions on data analysis and evaluation, ensuring that our actions are well-informed, targeted, and effective in achieving our quality objectives.
Relationship Management: We value our relationships with suppliers, partners, and stakeholders, working collaboratively to ensure the highest quality standards throughout our supply chain.

To achieve our quality objectives and adhere to the ISO 9001:2015 standard, we are committed to maintaining a robust Quality Management System (QMS) that adds value for our organizations and its customers and meets applicable regulatory and statutory requirements. We continually review and improve our QMS to ensure its effectiveness, efficiency, and alignment with our strategic goals.

Conflict-Free Material Sourcing Policy

“Conflict minerals,” as defined by the U.S. Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010, Section 1502(e)(4), originating from the Democratic Republic of the Congo (DRC) are sometimes mined and sold, under the control of armed groups, to finance conflict characterized by extreme levels of violence. Unfortunately, some of these minerals, and the metals created from them (such as tantalum, tin, tungsten and gold), can make their way into the supply chain of products used around the world.

As part of our respect for human rights and our commitment to corporate responsibility in our own operations and in our global supply chain, it is our policy that we will not knowingly source or use components containing Conflict Minerals should these minerals originate in the Democratic Republic of the Congo (DRC), an adjoining country, or other conflict zone.

MISCO’s suppliers naturally acquire and use minerals from multiple sources worldwide. MISCO acquires no material directly from the conflict zone or directly from any smelter. We expect our suppliers to have in place policies and due diligence measures that will enable them to reasonably assure that products and components supplied to us containing conflict minerals are DRC conflict free. We expect our suppliers to comply with the Electronic Industry Citizenship Coalition (EICC) Code of Conduct and conduct their business in alignment with EICC goals and objectives.

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