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Aidon is a smart metering technology company that drives the industry forward. Our customer-driven and solution-oriented way of working is visible throughout the Nordic countries, with Aidon's open-architecture based smart metering systems and Energy Service Devices already serving more than one million metering points.We are committed to innovation, and our new smart metering platform offers advanced tools to fully utilise the evolving opportunities. Join us at Smart Utilities Scandinavia 2013 to discuss how Aidon can make your vision of secure, efficient and future-proof metering system a reality.An eye on the futurewww.aidon.comBEYOND METERINGAidon English newsletter / April 2013Smart Grid: So complicated – so simple – so importantSmart Grid, a term seen by many as being complicated and all-embracing, is in fact rather simple. One of the largest renewable energy commitments of our time starts with the introduction of smart metering.So complicatedA smart grid represents a new market place in which the energy is bought and sold on end-consumer level. Such activities require continuous consumption and production measurement in a large number of metering points.In a smart grid both energy flow and energy load is to a larger extent affected by local production. To maintain the quality of supply one has to measure and monitor the voltage levels as well as other key quality parameters continuously.Modern AMM-systems optimize grid operations by means of automated and immediate information flows from smart meters to market systems and operation centrals. There can be no smart grid without smart metering.So simpleThe main difference between a smart grid and a traditional grid is quite simply that the smart grid enables the manage-ment and distribution of large amounts of locally produced energy.A smart grid is capable of managing the cycles of a fragmented and distributed electricity production system, all the while maintaining the best possible quality of supply.A smart grid is equipped with the technology, which gives the consumer an opportunity to optimize electricity con-sumption and choose the largest possible share of renewable energy.So importantThe main force, which has led to the establishment of a smart grid, is the international community’s zero emission targets. The SMART 2020-report, prepared by McKinsey and the climate organization GeSi, concludes that the establishment of smart grids may reduce the spread of CO2 by 15 percent – 7,8 billion tonnes – a level corresponding to the combined emission levels of China or the US. Smart grids will offer utility companies both financial and operational advantages by means of more efficient and maintaina-ble grids.They will also offer consumers both accurate and just bills, as well as incen-tives to invest in solutions which opti-mize energy consumption and save the environment. Smart metering builds a gateway to Smart Grid. Aidon’s remote reading system creates a future-proof platform for introducing smart grid functionalities by smooth upgrades as new needs evolve.SOLUTIONS THAT MAKE SENSEHÄRJEÅNS NÄT AB WELCOMES THE FUTURE WITH SMART METERINGHELEN: 150 000 CUSTOMERS SERVED BY AIDON METERSPRODUCTS AND TECHNOLOGY– The philosophy of openness and flexibility was something new and unexpected in the smart metering market when we first introduced it, says Timo Chrons, CEO of Aidon. – We designed a system architecture which is open, so that utilities could have more control while building and mana-ging their smart metering systems, and at the same time reduce the overall lifecycle costs. The solution can be adjusted to the needs of each and every utility today. Due to an open technology, however – and because we know that customer needs change over time – our solution can also be adjusted to utilities’ needs and regu-latory requirements of the future, Chrons explains. Focus on customer needs– Our offering is not limited to system and services only. – It encompasses our unique way to act, which is based on understanding the core of our customers’ business, and a capabi-lity to adapt and respond to their needs. The team has not lost a bit of that attitude, even as the company keeps growing, Timo Chrons says. An excellent example of what can be achieved through customer coope-ration is Aidon’s new generation Energy Service Device. The traditional AMR meter has transformed into an energy service device, which combines meter, commu-nication, versatile sensors and interfaces, and efficient processing power. All this is packed into a clean and robust design, optimized for efficient installation. Thanks to its open interfaces and modularity it can be used as part of, or side by side with, an already existing re-mote reading system. In this way, energy companies can build their system step by step. Similarly, new functionalities such as the low-voltage network management can be implemented through automatic remote upgrade. Total AMM solutionAidon’s AMM solution adapts to different utility AMI models, whether completely managed by the utility or part or all of the operations and services outsourced. The system components have driver based interfaces, which makes the integration to surrounding business system elements seamless. Thanks to the open architecture and scalability, energy companies and service providers can design and optimize their smart metering system to current needs, while also being able to upgrade it later when new needs evolve. – We acknowledge the long-term perspective of our clients AMM-invest-ments and therefore we provide solutions that are 100 percent future proof. For us this entails continuous product develop-ment, introducing advanced features like low-voltage network management or new communications technology. All that to ensure our customers’ success as the future smart grid evolves, Chrons says. Solutions that make senseFor almost 10 years, Aidon has been a forerunner in the smart metering industry. – We acknowledge the long-term perspective of our clients AMM-investments and therefore we provide solutions that are 100 percent future proof, says Timo Chrons, CEO of Aidon.– The philosophy of openness and flexibility was something new and unexpected in the smart metering market at the time, says Timo Chrons, CEO of Aidon. Helen Electricity Network has 350 000 customers residing in the Finnish capital Helsinki. In 2007, they were first introdu-ced to Aidon’s advanced smart metering solutions. Today the solution covers around 150 000 metering points in the Finnish capital – all equipped with Aidon’s Energy Service Devices The advanced smart metering system delivers instant information about the sta-tus and possible problems of the compa-ny’s network. The system also enables operations to be performed by remote. Härjeåns Nät AB, located in the middle of Sweden, provides electricity to 27 000 customers and covers 5 000 km of power lines. Their metering system is to a large extent based on PLC technology, and has been in operation since 2008-2009. In 2006 Härjeåns implemented a parallel reading system, Elin, provided by Powel. The same system is also employ-ed by 5 other regional energy utilities. Härjeåns uses it to transmit metering information from a smaller amount of metering points, which includes meters for industrial customers (=80 Amp) as well Altogether, these functions contribute to enhanced customer services in terms of faster response times, accurate billing and possibilities to monitor one’s own energy consumption as a customer. – We have cooperated well with Aidon for 5 years now. With their modular concept and innovative solutions, Aidon is the forerunner in smart metering, Mika Nousiainen says, Metering Manager of Helen. – With Aidon’s advanced system we are exceeding our SLA targets in terms of as a fleet of Aidon’s 6000 Energy Service Devices. The motivation for implementing Aidon meters was the need to have a solution which complemented their cur-rent PLC solution. More specifically, when Härjeåns Nät AB transferred one of their bigger clients to another power branch- line it caused disturbances in the PLC communication. With Aidon meters using mesh radio technology for data communi-cation, such disturbances are avoided. Meter engineer Göran Gustafsson is very pleased to have found a solution that complements their existing smart metering system. The importance of meters will grow in the future, he believes, performance and reliability. As a partner, Aidon is proactive and takes good care of finding the best solution for the customer, Nousiainen says, before concluding: – Our main goal with this project was to improve our customer services and simplify many of our processes, including maintenance of meters. Aidon’s solutions meet our needs in the best possible way.Read more on www.aidon.com/cases because there’s a great need and potential to deliver more data compared to the situation of today. For example, controlling the voltage quality, managing the energy loads, and transmitting real-time alerts and information from the grid require smart meters equipped with a number of new applications, supported by high per-formance and disturbance-free communi-cation. – I appreciate how Aidon’s people listen and respond. Our cooperation have made the installation process and the introduction of the system straightforward. – I look forward to continuing this cooperation, Gustafsson concludes. The key driver for renewing the metering system in Helsinki was their need to obtain consumption information in a more reliable and cost-efficient manner. In 2007, Helen Electricity Network therefore chose Aidon as their smart metering provider.Meter engineer Göran Gustafsson from Härjeåns Nät AB is very pleased to have found a solution that complements their existing smart metering system. – While solving our current challenges, it will prepare us for greater demands in the future, he emphasizes.CUSTOMER WIRECase study: Helen Electricity Network Case study: Härjeåns Nät ABFirst-rate customer service with Aidon’s smart metering solutionWelcomes the future with smart meteringHelsinki, Finland (Picture is property of Helsinki City Media Bank. Photographer: Paul Williams)Installer Stefan Olsson and Meter engineer Göran Gustafsson from Härjeåns Nät AB.Aidon is a smart metering technology company that drives the industry forward. Our customer-driven and solution-oriented way of working is visible throughout the Nordic countries, with Aidon's open-architecture based smart metering systems and Energy Service Devices already serving more than one million metering points.We are committed to innovation, and our new smart metering platform offers advanced tools to fully utilise the evolving opportunities. Join us at Smart Utilities Scandinavia 2013 to discuss how Aidon can make your vision of secure, efficient and future-proof metering system a reality.An eye on the futurewww.aidon.comCUSTOMER WIRE– Energi Norge, the utility sector’s interest organization, has developed an info-pack on smart metering, which we wanted to test, and EB has been an important con-tributor in the development process, says Rune Kvam, Head of Customer Relations at EB Nett. Aidon was chosen as their meter provider, based on an evaluation of functionality and price. Their first goal was to establish smart meters in all of their 1 300 metering points. One and three- phase domestic meters set up in an Aidon mesh radio network was utilized in the project, and all meters are now installed according to regulations with a circuit-breaker. Customer satisfactionIn January 2012, a survey was completed where end-users were asked how they perceived both the information received throughout the pilot and that to be found on the web-pages of EB Nett. They were also asked how the appointment of a me-ter installation was made, and how they perceived the actual installation and the service provided by the fitter. According to survey results, customer information was sufficient. Only few had visited the web-pages, however, but those few were indeed satisfied. The customer received a letter in which suggestions for meter installation appointments were given, and in most instances these fitted the customer’s schedule. Overall, the customers expressed satisfaction with the fitter and the installation of the meter. – Our next step is to test further opportunities provided by the smart meters. This will enable us to manage our grid even smarter, Kvam says. Testing smart electricity In 2011, the Norwegian utility company EB Nett chose the FutureBuilt area Strømsø in Drammen as their pilot for their smart meter trial. Their aim was to assure that regulatory requirements as well as IT-solutions, system solutions and electronic work-orders were meeting set standards.March/April 2013. Copyright © Aidon Oy. All rights reserved.Case study: EB Nett