Shenton Company Overview

The UK’s leading Technical Expertsin Standby Power, Uninterruptible Power Supplies and Combined Heat & Power SystemsCorporate Overviewa corporate overviewThe UK's Leading Technical Experts in Standby Power, Uninterruptible Power Supplies and Combined Heat & Power Systems.23 million power cuts per year in the UK, each lasting over 3 minutesthat’s a powercut every 1.38 secondsAt the pinnacle of every good economy, in the heart of every leading manufacturer, and integral to today’s world of communication, lies one common factor. PowerThe speed of progress in the economic world today, the safety of our very country, the continuation of prosperous times in our day, all rely on one common factor. Power At shentongroup, the dedication, the solution, the design, and the completed project, all rely on one common factor. PeopleTaking responsibility for your needs like no other, we thrive on today’s economic pressures, we relish the challenges before us, and we build sustainable links with our clients that ensures the safety, security and continuity of your critical power infrastructure….. for the years to come.Welcome to shentongroupPOWER WITH RESPONSIBILITYWhen your power is paramount,we take full responsibilitySupported by 30 years in the critical power industry, shentongroup continues to progress in a critical world, working to critical time scales, and supporting a critical product. With the prosperity of your business depending fully on a reliable power supply we understand it is your decision to choose the right supplier for support of your most critical artery.We are privileged to have a workforce whose will to succeed is second to none. Driven by a culture of continuous improvement, we continually strive to make your life easier and support your business with the reliability, innovation, and honesty it deserves.From the engineers on the road, to the shareholders in the board room, we have full confidence in our abilities to succeed. Spurred on by a passion for reliable power continuity systems, we embrace the world of change, approve of the levels of communication currently seen today, and support the growing trend of a faster business world.Each provides a power continuity question. Each provides the chance for a further solution from shentongroup.Where the culture to succeed is ingrained in the people, the outcome of success is guaranteed.Richard Meek - Strategic DirectorFounder of shentongroup, Richard instils belief in all who join the team. With a passion for power continuity driving his every decision, he has established the company as a market leader in the UK.Derek Barry - Technical DirectorSince he left college, the Technical Director is the heartbeat of each design and solution produced in Shenton House. Derek’s technical ability and innovative designs outwit many of the industry's stalwarts.Darren Meek - Finance DirectorDarren joined the company working in the workshops and refuelling generators. More than a decade on he controls the finances of the company working with our clients to ensure the most economical payment plans and our suppliers to ensure clear avenues for production.Andrew Fentiman - Sales DirectorComing to shentongroup with many years in the sales arena, Andrew adds focus and attention for detail to the team. Constantly working on our clients side, Andrew and his sales team strive to fully understand our client’s needs then work with the design team in order to bring them to a reality, rarely failing.Curtis Meek - Projects DirectorResponsible for the projects installation department, Curtis is constantly striving to ensure the positive “customer experience” continues beyond the sales team into the often shark ridden waters of the project management. Dedicated to customer service, he and his team are known to succeed.Jody Meek - Managing DirectorJody has an utter dislike of failure and only 100% success comes anywhere near to an achievement in his book. Focusing on the operational side of the company he and his team strive for excellence in everything they touch. AT THE HEART OF EVERY DECISIONthepeopleThe people - the teamI have not worked for a nicer company, with such friendly people who made me feel welcome from day one and where I thoroughly enjoy my job role and it’s challenges. So thank you for giving me the opportunity to be a part of shentongroupOne of our regular customers said to me “when I have a tricky job that needs doing I call shentongroup”. That says it all for me about our technical support and our engineers on the ground.Having worked for shentongroup for 10½ years, I have seen it grow significantly. It has always been a great place to work as every day is different. Since joining shentongroup in September 2007 my work life has flown by, every day is different, challenging and enjoyable. My role allows me to talk to our clients daily and to help in any way possible. I originally came to shentongroup to cover a 6 month Maternity leave. 4 years later I am still thoroughly enjoying my time here. Shenton House is like one big family with a buzzing, friendly atmosphere where one day is never the same as another. I cannot see myself working anywhere else Finance TeamMemberProjectManagerService TeamLeaderService CoordinatorService KeyAccount ManagerOUR STRONgEST ASSETtheteamabout shentongroupSatellite OfficesHeadquartersService Engineers /generator DepotsLowestoft EdinburghAndoverDevizesFarnhamgloucesterCambridgeSleefordRomfordCraigavonFarehamSwanseaPenrithManchesterHarlestonSwindonHamiltonHayesMaidstonePeterboroughWhitburnNorth CaveCreditonStockton on TeesBolneyBirminghamSouthamptonBristolEdinburghAndovershentongroup is a family owned Limited Liability Partnership (LLP), originating from an amalgamation of four companies based in Andover Hampshire. The group started in 1982 as Scorpion Power Systems selling diesel generators.We grew rapidly and with the inclusion of service and maintenance it soon became necessary to form a separate company to undertake the Scorpion generator services work and the increasing amount of third party contracts being undertaken. Merlin Power Management was therefore formed in 1997. Two further companies, Powercall UK and Celtaire have been incorporated into the group in recent years.Scorpion Power SystemsScorpion Power Systems, the first of the quartet, was set up in 1987 to sell Diesel generators and UPS systems. Scorpion's heritage forms the backbone of the shentongroup with a wide range of generators (both diesel and gas), UPS systems, and CHP together with the control systems and ancillary products to make complete Standby Power Systems. The company was renowned for its innovative solutions and project management.Merlin Power ManagementMerlin Power Management evolved from the service and maintenance arm of Scorpion Power Systems and started as a separate company in 1997. Merlin Power Management began by servicing the Scorpion generators but quickly moved on to cover all manufacturer's and types of sets. Further developments saw the build up of a significant fleet of generators from 10kVA to 2000kVA for the rental sector. The Project Management division offered a nationwide Consultancy, Design, Installation, Testing and Commissioning service for generators and UPS. Through an acquisition in 2004 Merlin Power Management acquired a compatible company in L.V. switchgear installation and service which compliments the servicing of the larger generators and control panels. Merlin Power Management became a well established nationwide company providing a complete support and service structure for generators, UPS and Switchgear.Powercall UKAnother arm of the group Powercall UK was formed in 2004. We offered a unique emergency generator rental solution. For a fixed monthly fee customers can call upon the services of Powercall to deliver and connect an 80kVA generator to a pre-registered customers site within 60 minutes of receiving the emergency call. Today Powercall is an established brand of shentongroup.CeltaireThe final piece in the jigsaw was formed by Celtaire, a company that delivered the design, installation and servicing of small and medium sized air conditioning and air cleaning systems for offices, computer rooms, IT suites, telecom cabins, etc. In 2010 we fully amalgamated the companies to improve our service offerings to you. Thus... shentongroup was born. In 2013 we listened to you Our clients told us that we were “The UK’s leading technical experts in Standby Power, Uninterruptible Power Supplies and Combined Heat & Power Systems”. With this in mind we moved away from the air conditioning and critical environments industry and concentrated solely on power continuity.Located in Andover, with support offices in Lowestoft and Edinburgh, and 18 generator depots nationwide, we offer national power coverage far exceeding that of our competition.Richard Meek, founder of shentongroup, started delivering gas bottles under the name of Outback Energy1982shentongroup - a timelineCreation of Scorpion Power Systems supplying standby and prime power generators1987Scorpion Power Systems awarded regional Honda dealership1988Scorpion Power Systems awarded regional Honda dealershipAwarded major contract supplying the British Army for the gulf War conflict19891992Major contract secured for supply of generators to the Bosnian conflict1997Merlin Power Management created providing nationwide 24/7 maintenance contract cover2003Acquisition of national LV/HV switchgear organisation2004Entered the close control and comfort cooling industry with the acquisition of West Country based company Celtaire2006Further enhanced national coverage with the opening of the Edinburgh office2007Signed 5 year lease for Shenton House, the new 20,000 sq./ft. headquarters of shentongroup2008LCH Solutions acquired adding further mechanical and electrical services to the product portfolio. With this came the opening of the Lowestoft sales office.2008Launch of the “Powertherm” brand with entry into the Combined Heat & Power (CHP) market.2009Further acquisition, this time of Eastleigh Power, increasing the number of 24/7 generator service contracts, improving the national engineer coverage and prompting the creation of the Aftersales Technical Support department.2010The four companies, Scorpion Power, Merlin Power, Celtaire and Powercall incorporated into Shenton global LLP t/a shentongroup. Customer service dramatically increased now with one company covering all critical power environments 2011Awarded sole UK distributorship of renowned CHP product, Tedom2013Following extensive client research, shentongroup moved away from the air conditioning and critical environments industry and concentrated fully on maintaining our status as The UK’s leading technical experts in Standby Power, Uninterruptible Power Supplies and Combined Heat & Power Systems2004Launch of Powercall, the sole rapid response generator callout network in the country. Fully established national depots network 2012Purchased Shenton House and further yard area, providing improved facilities and space for our increased sales volume and larger rental fleetCorporate Foundation At shentongroup we have established ourselves as the UK's Leading Technical Experts in Standby Power, Uninterruptible Power Supplies and Combined Heat & Power Systems. Trusted for over 30 years by public and private organisations, shentongroup advise on, supply, install and maintain all aspects of critical power continuity.Our team thrive on success. Constantly striving to achieve and fulfil our corporate foundation, we ensure every decision is governed by these key principles:Vision StatementBacking-up corporate Britain, shentongroup will become the No. 1 provider of innovative standby power solutions for every mission critical organisationMission StatementDelivering true peace of mind..... • Our Products and Services meet or exceed the demands for which they were designed• Our Systems ensure that our promises are achievable and kept• Our People demonstrate levels of integrity and commitment that exceed our client expectationsCore Values Dedicated Untiring devotion to our client’s requirements is a given quality in every individual in the shentongroup team; - We never walk away from a problemReliableWhat we say is what we do – guaranteedKnowledgeableHighly trained in every critical area, shentongroup's technical team are ideally positioned to support our clients when they need us mostHonestAt shentongroup we are committed to open, sincere, straightforward communications. Honesty is more than just a policy.CapableWe believe in training to excess and can boast over 150 years of industry renowned experience. Not everyone has the skills, innovation and ability to solve like we do.TenaciousAttention to detail, coupled with unrivalled perseverance drives our team to succeed, every time. TeamClose knit teamwork is at the heart of our operation, and key to our high performance levels. We ask our team to work in a caring & respectful atmosphere that's supportive yet challenging and competitive. This creates an ideal environment for our culture of continuous improvement. shentongroup headquartersBased in the heart of Hampshire, Shenton House is the nerve centre of shentongroup operations. With over 20,000 SQ feet of warehouse, purpose built offices, and after sales critical support store rooms, the operation has to be slick and ready to respond to your needs at a moment’s notice. Road and rail links from Andover provide us the necessary conduits to all major cities.We welcome clients to Shenton House to visit our design team, view our service desk, or speak to our support staff. Whatever the role, our staff, facilities and indeed our entire operation, is designed, trained and structured for your support and peace of mind.Our 24/7 emergency call out desk stays tuned and aware of client issues, engineer activities or national disasters affecting your power supplies. Trained generator engineers are continually on call and waiting to respond to your emergency requirements. Shenton House rarely sleepsInstalling 6mW of power prevented our major telecommunications client from losing £18million in 5 minutes, of power outage ever again.The world is getting smaller. Distances aren’t what they used to be. Here at shentongroup we recognised that....and solved itshentongroup are a strategic partner of gion energi, a global conglomeration of accredited companies specialising in standby and prime power generation. Our partnership with gion energi allows you to benefit from:• A global power provider• global sales & technical support• Improved international customer service levels• One number for all your international power requirements • Improved buying terms with our suppliers ensuring you benefit from competitive pricinggion energi has representation in UK, Europe, Scandinavia, North America, South America, Asia Pacific and South Pacific. Where did you say your next project was?shentongroup global CoverageCanadaArgentinaUnited KingdomSwedenAustraliaNew Zealandwww.gionenergi.com18 nationwide depots guaranteeingto deliver power to your door within 3 hours.At shentongroup we offer a comprehensive range of single & three phase generator solutions from 10kVA – 2MVA. Suitable for all standby or prime-power applications, these are built to the highest standards and available with a wide range of options.Common features for our standby generators and prime-power generators include:• Full range of weatherproof acoustic canopies to meet specific sound attenuation levels• Well proved industry leading control systems and switchgear hardware• Integral bunded base frame fuel tanks and fuel management systems• Containerised modular solutions • Custom built drop-over acoustic canopies• Skid-mounted 'open' sets for specific applications Utilising our 30 years of experience, we specialise in turnkey bespoke generator solutions right from the initial site assessment, through the design, manufacture, and installation processes, to commissioning, testing and completion. Our dedicated highly trained in-house project management teams deliver individual customer focused project management as standard – your critical environment is critical to us too; we make your priorities our own. generators“Thank you to all concerned. This project was executed effectively and efficiently. All your staff and contractors were excellent. The electrician Steve who set up the control panels and carried out the testing for us deserves a special mention and thanks.”Infrastructure Services Manager – Newspaper PrinterAs part of our specialist portfolio of power generation and energy support systems, we supply the Power Therm series. An innovative and cost effective range of Combined Heat and Power (CHP) systems that reduce energy costs, and can increase power reliability and quality. Unique to the European market, Power Therm's technology gives up to 95.5% total package efficiency with outstanding electrical efficiency. Whether your need is to seriously reduce your building energy costs, or improve your carbon reduction criteria, shentongroup has a CHP package that is right for you.Key features of the Power Therm range are:• Multiple Fuel Types – natural gas, LPg, & biogas• Various Package Styles – micro series, open frame sets, acoustic enclosures, containerised, or total pre-fabricated plant room packages• Comprehensive Services - design, manufacture, installation, commissioning, maintenance, remote monitoring, & after-sales supportCombined Heat & Power (CHP)1. To provide power in case of a total power failure (blackout). This is the most typical function of the UPS, though often not the most critical.2. To provide a quality power supply. By filtering and stabilising the power source which may be affected by disturbances such as transients, spikes, surges, etc.3. Independent management With a UPS, the user's worries are over. In a blackout, the UPS will automatically protect all open programs and, in the case of a failure, will alert service technicians.4. greatly enhanced reliability of the power supply network by means of redundant solutions to ensure high quality, continuous power even when a failure occurs.Our extensive range of high efficiency UPS solutions are used in conjunction with most standby generator backup power applications.The most compelling reasons for installing a UPS system are:Uninterruptible Power Supplies (UPS)“We didn’t want to have to buy another generator, so contacted shentongroup to see if it was possible to change it from single to three phase power. The company has always looked after us very well so we knew we could rely on them and, needless to say, they didn’t let us down”.Theatre Manager. Our service team is fully factory trained in all the necessary generator control panel manufacturers. Be it Deep Sea Electronics, Comap or Woodward, we have the qualified personel to locate and solve your control panel issues.Many old and discontinued control panels are now being replaced with new designs offering a more user friendly interface and, most importantly, greater remote monitoring capabilities.generator Control Panels“Over the years we have received excellent service from shentongroup so I didn’t hesitate to contact them when the decision was made to install the power support system across the network”Contracts Engineer - Electrical Utilities CompanyAutomatic transfer panels are used in conjunction with standby generators to transfer building mains electricity supplies from a utility source to emergency generator source in a safe and fast manner when the utility source becomes unavailable. These panels are manufactured in-house to our own designs and complete the most vital integration stage of a comprehensive automatic standby power solution.These are designed to monitor the incoming AC mains supply, activate the standby generator in the event of mains failure, and control the changeover-over of the building's electrical load from the mains to the generating set. When the mains supply returns the ATS panel will control a return to the mains supply and shut down the generator after a suitable cooling run. High tech electronic control systems enable a wide range of activities including full mains synchronization where a no-break changeover is required. LED indication lamps provide 'at a glance' information as to supply availability and load switching status throughout making the system truly independent.In applications where dual mains (or auxiliary) supplies are required for a critical piece of machinery or plant such as life-safety/smoke and fire control systems our Phoenix range of ATS panels can be utilised. These dual mains automatic changeover panels have been specifically designed to meet building regulations B5 and section 20 of the London building (Act) Amendment Act 1939 and BS5585-5 section 4, relating to fire precautions in the design, construction and the use of buildings. The panel changeover device provides electrical and mechanical interlocking and meets requirements of BSEN60947-6-1.Changeover Panels“We short listed three companies for the project but chose shentongroup as it has a reputation for quality and price. We have been delighted with the service provided by shentongroup and the professionalism of their engineers”IT Procurement Manager – Financial Futures Company At shentongroup we provide a complete range of fully DEFRA approved bulk fuel tanks, either from our standard plastic range of tanks, from 1220 litres – 5000 litres, or our purpose built, double skinned steel tanks manufactured to specific size requirements, to meet BS799 type J British Standard.Our range of polyethylene tanks are OFTEC and DEFRA certified and represent a cost effective solution to comply fully with the latest Environment Agency regulations.Fuel Tanks"In all the years I've been in this industry I have never seen anyone send a quote as professional as this If the quotes are this good, the service must be outstanding"Technical Sales Engineer - M&E ContractorWe manage and operate a nationwide rental division that specialises in long term generator rental. This includes Standby, Prime Power and Base Load running generators.generator sizes range from 10kVA to 2MVA or greater if required with options for parallel or dual standby operation. Our rental fleet also includes lighting towers, fuel tanks/bowsers, and loadbanks.We have a nationwide network of equipment and support structures that enable us to respond rapidly to your power requirements. All equipment is delivered and installed by fully factory trained engineers.Scheduled servicing is included within any rental contract and includes all consumable parts, lubricating oil and coolant.Each rental set is covered by a 24/7 service and maintenance package that is included within the price.The generator rental is a small part of the overall solution. Cable kits, bunded fuel tanks, AMF panels, distribution panels, security locks, low voltage transformers, earth rods etc are all available as optional extras to ensure you get a complete system individually tailored to your application.Power Rental“A quick thank you with regard to the generator you supplied at the weekend. Everything went like clockwork with you supplying the generator and with the leads you supplied all the pieces in the jigsaw fell into place. Again many thanks and next time I need anything like that I will be in touch.” Engineer – Electrical ContractorA wide range of optional extra electrical distribution accessories are available direct from our rental department to compliment each rental contract.These include:• Cable kits• Distribution boards • Bulk fuel tanks • AMF panels• Earthing kits• Low voltage transformers• Splitter boxesDistribution EquipmentOur nationwide service team provide pre-planned maintenance contracts (PPM) for a wide range of makes, models and sizes of generators, CHP, UPS, HV & LV Switchgear. Our central team of Service Coordinaotrs based in Shenton House, Andover, work tirelessly with our clients to provide routine maintance and emergency call outs to your equipment. Our 24/7 control centre await the call of our clients in need and at a moments notice, can dispatch the relevant engineer. We have a national guaranteed response time of 4 hours. All vehicles are fitted with trackers to enable us to give you up-to-the-minute information on the whereabouts of the engineer en-route to your breakdown. With thousands of service contracts UK wide, we consider ourselves experts in the rapid response service industry.Nationwide 24/7 ServiceSatellite OfficesHeadquarters We have engineers ready and waiting in:Lowestoft EdinburghAndoverDevizes FarnhamgloucesterCambridgeSleefordRomfordCraigavonFarehamSwanseaPenrithManchesterHarlestonSwindonHamiltonHayesMaidstonePeterboroughWhitburnNorth CaveCreditonStockton on TeesBolneyBirminghamSouthamptonBristolEdinburghAndoverAt shentongroup our Power Call service is a unique nationwide emergency callout generator network on a 1 hour target / 3 hour guaranteed response to contracted sites 24/7/365.The most cost effective 24/7/365 guaranteed solution to prolonged powercuts nationwide, providing peace-of-mind for any operation that cares about business continuity and guaranteed service levels. Powercut Insurance Cover – just like the 'AA' or 'RAC'Site Registration involves installation of a 'plug-and-play' manual generator connection and changeover system. A Power Call contract is then issued for a fixed monthly fee. Emergency callouts are unlimited and included free of charge. The shentongroup 24/7/365 network control room manages all callouts, co-ordinating the operation from start to finish, including delivery, connection, refuelling, and collection of the generator.POWER WITHIN THE HOURPower Call “Power Call is unique and the only company that serves our niche market, We have received equally excellent service from shentongroup. We are currently talking to the shentongroup regarding other sites that will require their expertise”.group Estates Surveyor – Healthcare group300mWof the UK'sResponsiblestandby powerthat’s the equivalent of 125,000,000 AA batteries”f o r o v e rTelecomsAll aspects of Telecoms need reliable and high quality sources of power to continue operation. Most of the major UK based Telecom companies have come to rely on shentongroup to provide solutions both permanent and temporary in all aspects of critical power.From a few days rental of a small generator for a mobile phone mast to very complex and very large multi-generator/UPS installations to support the backbone of the UK’s TV transmissions,shentongroup are called upon (often at very short notice) to be there with the correct solutions.Without secure power from both generators and UPS the UK simply stops workingSectorsDefenceWhether it be the service and calibration of small battlefield generators or the rental of larger sets for research and development projects, shentongroup have many years of experience and understand the needs and expectations of the MODEventsOur rental generators, and in particular our rapid deployment ‘Plug and Play’ sets, are ideal for those high profile events and occasions that demand the very best and most reliable temporary power systems money can buy.HealthcareHospitals, Care homes, Medical Centres and Mobile Medical facilities all rely on shentongroup to provide not only generators but also UPS and more importantly safety checks on building electrical infrastructure. The wiring within these facilities has to be checked and reported on regular occasions to maintain safety standards and prevent potential future hazards.Local governmentLocal governments have responsibilities to the general public that require 24/7 access to information and services. This often means they have short term needs and applications for reliable and high quality standby power. Some have needs for generator rental, some already have sets that need service and maintenance.UniversitiesAll Universities have large and complex computer systems for a variety of research and data handling as well as the day-to-day administration. IT Managers understand and value the support provided by shentongroup in ensuring that their standby power systems are regularly maintained and serviced to the highest standards. SectorsUtilitiesWater, Electricity, gas; all these companies and their smaller subsidiaries need and come to rely on shentongroup when it comes to the service and maintenance of their standby generators. Waste water and ground water pumping stations, gas distributions networks and power stations all need reliable prime and standby power.RetailIn today’s tough trading conditions retail businesses on the High Street that think ahead and plan for the future will be the ones that survive and prosper. Part of that planning is having standby generators and UPS in place to support critical loads in the event of mains supply failures.shentongroup provide service and maintenance to a large number of retail stores and supermarkets.Sectors Record delivery time of 23 minutes to powercut stricken care home.Due to the high security and tight timescales of many of our high profile projects, having the facilities to deliver is paramount. Our clients have faith in us for our project installations and we see it as equally important that they have faith in our workplace. At Shenton House our workshops, stores department, and design offices are fully equipped for the pressures associated with operating in one of the most critical industries our country possesses. All client data is protected in our purpose built secure comms rooms, and backed-up off site as a further security measure. Following meetings, our clients regularly stay on and work from our serviced meeting rooms, allowing them to get a feel for the passion, desire and technical ability that exists in and around Shenton House. We are very open to client audits and strive to constantly improve the way we do things to make your whole experience truly one to remember.FacilitiesProduction times are constantly under pressure in a market where 1 minute without power, is precisely 60 seconds too long We understand the intensity of your businesses and respect the timescales you request. Our workshops are managed to ensure production times are kept to a minimum, the production line is operating as efficiently as possible and, most importantly, your deadlines are not only achieved, but often improved upon. Shift work is instigated if we see any sign of your requested delivery date coming under threat. Our own vehicles are dispatched to anywhere in the UK/Europe to collect essential items if need be. No stone is left unturned, no possibility ignored, in our efforts to meet your deadlines.Full load testing facilities ensure our machines leave our factory, ready to perform in anger in the field.Production CapabilityWith the efficient combination of sourcing and manufacturing, our products are of a very high quality. With the in-house ability to manufacture bespoke parts for our fuel tanks, bunds, canopies or exhausts we are ideally placed not only to design, but to manufacture the ideal solution to your need. Quality control measures are constantly operating in order to maintain the high standard that our engineers work to. They take real pride in the products they produce and feel personally responsible if a client feels let down in any way by the end result. Whilst constantly looking for efficiencies in time and improvements in quality, we take pride in all we produce.Manufacturing“Please can you pass on my thanks to Paul, Clifford and Norman. Although it was a late finish they worked really hard to get all the work done in the day. They were good guys.” Housing Association CompanyThe loss of power cannot wait That’s why our 24/7 call centre operatives are trained to understand the industry. An industry where every callout is to be treated as an emergency, an industry where our clients reputation is at stake with every lost second, an industry that requires a sense of NOW.Our clients need true support TWENTY FOUR SEVEN THREE SIX FIVE Here at shentongroup the culture allows for it, the engineers thrive on it, and the board room fully supports and resources it.Emergency Response“When the power outage occurred the generator coped very well. shentongroup did an excellent job and I have no hesitation in recommending the company to others and using it again as the need arises”Senior Building Services Engineer – Construction Company. We strive to ensure every client finishes his dealings with us with a sweet taste in his mouth, a sense of having made the right choice and a sense of pride in the newfound continuity of his companies power supply. We acknowledge that this feeling can only be experienced once the equipment is installed, commissioned and carrying out the task it was designed for to perfection. Only then, is the project complete.This is why we work hard to recruit leading project managers who will take care of our clients installation as if it was in their own business. Each project is handed to a dedicated project manager who will monitor it with upmost interest from the day the order arrives with us to the day the project is completed to the clients satisfaction. The elected project manager will attend site meetings, provide all technical details and drawings, provide health & safety paperwork and support the client throughout the entire project. At the heart of shentongroup is the driven will to take full responsibility for our clients needs.If a 400kVA can be dismantled, fitted into a 900mm square lift and reassembled on the 6th floor of an Oxford Street retailer, we feel it would be hard to beat usBespoke Projects“Our customer has asked us to pass on our thanks to Norman for his help and support at the commissioning last Tuesday. This was obviously very much appreciated from the customer’s comments. Thank you Norman. Working with their electrician has also resulted in him asking for a price for another panel as he was very impressed with our service and ‘work with’ attitude.” Solutions Engineer – Distribution Solutions Company£110 billion of UK infrastructure upgrades required to ensure your mains power supply is reliable. Can you afford the risk...?Engineering isn’t just about having the right people with the right qualifications. Whilst it includes that, we firmly believe it is about having technical experts, with a drive to solve solutions, with a company that promotes solutions and with a culture that breeds solutions. Our engineers hit it off with engineers, they thrive on learning more, and they are driven by a desire to produce yet another industry leading solution, resulting in another installation completed successfully….even though the odds were stacked against it.To throw a challenging concept into our design office could be likened to throwing a chip to the seagulls The more complex, the least thought through or the tightest space available, the better our design team perform. With a combined industry knowledge of over 150 years, every challenge is attacked with the enthusiasm of a fresh faced graduate, yet executed with the accuracy of a battle hardened archer.Engineering“shentongroup's generators are robust for longevity, large enough to run the degasification and ancillary equipment but still maintain low noise levels. In addition, it is a local company with an excellent reputation and has the ability to think outside the box, which was needed with this particular application.”Principle Oil & Development Engineer. DesignThe safety of people is paramount and a culture of Health and Safety excellence will become evident in your dealings with shentongroup. We employ NEBOSH qualified personnel to manage our systems and monitor our progress. To maintain our commitment, we continually measure, monitor and revise where necessary, our annual plan to ensure that Health and Safety standards are adequately maintained. Health & Safety forms part of the board's monthly meetings and any viable improvements presented are implemented without delay.High levels of Quality Assurance and Environmental awareness are necessary and all relevant accreditations are in place. Leading governing bodies recognise us for our safe, quality and systemised approach to the industry, allowing some of the countries leading names the chance to experience the benefits of dealing with shentongroup.Environmental / Quality Assurance & Accreditations"My Site Manager stated that your engineers’ attitude to Health & Safety is something that other contractors should follow”.TSO Mechanical & Electrical Engineer at RAF Base.With any mechanical item, unfortunately the threat of a breakdown is always just around the corner. In times like this it is the response that matters more than the fault. shentongroup operate a constantly manned aftersales technical support department allowing clients to report their issue and talk through any obvious symptoms. On occasions clients can reset a fault whilst on the phone to our technical support team ensuring the down time of a reliable power supply is kept to a minimum. Instruction can be passed direct to our service department and the nearest engineer dispatched to site whilst the client remains on the call. Required parts can be dispatched on same day delivery from HQ in Andover to meet the engineers on site.Technical SupportBespoke training packages can be produced to allow clients to fully understand the logic behind their standby power system. Trainers can travel to our clients sites or train at Shenton House where full facilities allow clients to be entertained in comfort. Training sessions can be recorded by our in-house video team and presented upon completion of the day allowing our clients to feel fully at home in front of the controls. Hard copy training manuals can also be presented to each delegate ensuring our clients are not only fully equipped, but fully trained.TrainingRapid dispatch of essential parts is often a necessity in orderto maintain our client's power continuity. With our in-housestores capability we have the ability to dispatch spare partsnationwide on rapid response same day deliveries. Acomprehensive range of replacement parts and consumablesare kept in stock for all major engine manufacturers meaningmany discontinued engines can also be kept operational for aslong as possible. Spares kits are often sold to clients to hold on site, further reducing any down time.All specialist tools, equipment and programming software iscontrolled from this same location ensuring the right engineercan be equipped with the right resources in the most criticaltime of need.Stores & Parts Distribution"shentongroup won the tender by not only providing the most competitive price but also on their proven track record. Outside contractors, who were working alongside shentongroup in getting our new facilities up and running, remarked to me on the company's professionalism."Infrastructure Technical Team Leader of Blue Chip global company.Fully committed to looking after people, shentongroup takes an interest in UK and world affairs. grateful for the tireless labour we’ve received from our loyal staff, we feel indebted to put money back into communities in need.Each month money is donated to charity allowing it to be distributed to UK and worldwide charities such as Christchurch Earthquake Appeal, RNLI, Red Cross and Cancer Research, to name but a few.Our Commitment To Communitiesshentongroup has exchanged five corroded generator canopies with new drop-over gRP enclosures that have been specially adapted with stainless steel motorised lourvres and exhausts. Located in a very exposed environment, over the years the generators’ canopies had corroded and needed replacing. Royal Air Force Valley is the RAF’s Advanced Tactics and Training Unit. Located on the western coast of the Isle of Anglesey, the Station is responsible for the advanced flying, tactics and weapons training for all the United Kingdom Armed Forces fast jet pilots. The base is also home to C Flight, 22 Squadron of the RAF Search and Rescue organisation and is the parent unit for the Search and Rescue Training Unit who train the SAR crews for the RAF. shentongroup undertook a complete turnkey operation, from initial design through to installation. The project was carried out with strict adherance to RAF Valley’s stringent security and Health & Safety regulations. Following the completion of the project, the TSO Mechanical & Electrical Engineer at RAF Valley said: “Can you please pass on my thanks to your engineers whose hard work and professionalism was evident at all times during the project. I know working on MOD sites can be a bit tricky at times, with regulations, passes, etc. but at no time did this faze them. The job has gone extremely well from the initial design to the work complete, and as you can see this is reflected on the completion certificates. My Site Manager stated that your engineers’ attitude to Health & Safety is something that other contractors should follow”.CASE STUDIESSHENTONgROUP AWARDED TOP MARKS FOR PROFESSIONALISM AT RAF VALLEY shentongroup’s ability to support Willmott Dixon Homes in meeting Level 4 of the Code for Sustainable Homes at Brenley Park, a new development of contemporary apartments in Mitcham Surrey, has resulted in the company winning an order to supply two Tedom Micro T30 CHP systems. A specialist supplier of power generation and energy support systems and sole UK provider of the highly acclaimed Tedom CHP units, shentongroup beat off stiff competition from three other companies to win the prestigious order.Located in a leafy residential area close to Mitcham town centre and the 460-acre Mitcham Common, Brenley Park is a lifestyle location that offers modern, well-specified energy-efficient apartments and penthouses in a secluded green environment. The £19 million development is a joint venture by Willmott Dixon Homes and Notting Hill Housing in partnership with national housing and regeneration body, the Homes and Communities Agency, which owns the site and has contributed grant funding of £6 million to support the delivery of affordable homes. The two Tedom CHP systems will supply heat and electricity to a total of 169 dwellings, located in 8 blocks. They will serve a district-heating scheme, taking heating water around the whole site including the more remote blocks of flats. As the heat demand varies, the CHP units are able to modulate their output to suit the varying requirements. This maximizes savings by enabling the units to stay ‘on duty’ for more hours each year. The Tedom Micro T30 units will be installed in a plant room in one of the blocks below residential flats and living areas. To minimise sound levels and prevent disturbance during night time running the CHP units are housed in sound proof containers with sounds levels of just 60 dB(A) at one metre. In order to meet the exacting standards of the Code, the CHP units are Zero Nox emission rated making them the ideal solution for installations within a built environment in urban areas. The high efficiency Tedom CHP systems provide 95% efficiency which means that the scheme’s landlord profits from a significant reduction on his energy costs whilst the developer and tenants benefits from compliance with carbon reduction legislation. The Tedom Micro T30 natural gas powered unit produces a maximum electricity output of 30Kw, 400V three phase, 0.78 power factor, 50Hz at 1500rpm and has a maximum hot water output of 62Kw each and standard water off temperature of 90°C. The two CHP units will be maintained under shentongroup’s Infinium24 programme, which is a scientifically designed and monitored “perpetual renewal protocol” that constantly renovates and re-engineers components before their projected replacement date.“We chose shentongroup because they were able provide us with an excellent, cost effective product backed by first rate engineering expertise”, said Jason Bedford, Senior Building Manager at Willmott Dixon Housing’s Brenley Park. “The company liaised closely with all parties to resolve technical challenges and ensure we conformed to all compliance requirements including g59 regulations”.With the flexibility to support both inside and outside applications, shentongroup is able to supply a range of CHP systems under their powertherm label. The technology recovers waste heat to provide heating, hot water or even air conditioning. This reduces overall energy consumption and thereby enables commercial and industrial customers to offset gas and electricity consumption. The system’s very low exhaust emissions ensure that powertherm complies with or exceeds UK regulations.SHENTONgROUP SUPPLIES TEDOM MICRO T30 CHP SYSTEMS FOR NEW HOUSINg DEVELOPMENT IN SURREYWhen bad weather at a care home in the home counties led to a prolonged power outage, the home was plunged into darkness with no light or heating and no way of preparing and cooking meals. A call to the Power Call control room ensured that a standby generator was delivered to the care home, connected up and power supplied within 23 minutes of the call. Power Call has an unsurpassed record for performance and customer service but this even beat our own very high response standards.The care home operator is a major provider of care and nursing homes in the UK providing award winning care and services to ten thousand residents at over 170 different locations throughout the UK. Power Call is supplying its services to a number of these care homes, which have been classified as priority, due to their rural location, or have requested to be included in the scheme. CASE STUDIESPOWER WITHIN THE HOUR – OR 23 MINUTES IN THIS INSTANCE“Many thanks for your assistance and prompt service yet again We have now called on the Power Call service on numerous occasions and it has proved, fast reliable and very cost effective.”Property Services Manager.“Power Call UK’s nationwide network of on-call generators is a cost effective solution to providing standby power for our Care Homes. It means we can ensure our homes continue to provide our residents with essential services such as heating, lighting, security systems, safety equipment and electrically operated beds when powercuts occur.Property Services Manager.Renowned for its work within the Telecoms industry, shentongroup has beaten off stiff competition to win a major project to supply additional standby power for a leading telecoms company’s data hosting centre. Working closely with the company’s specifier, shentongroup provided a complete turnkey operation including design, supply, installation, testing and commissioning.The telecoms company had expanded its data centre operation, which necessitated it building a bespoke Energy Centre to house the new generators. The new servers needed UPS and generator power support to ensure continuity of service in the event of a power outage. Eight months in planning and implementation and involving a team of 13, shentongroup has supplied two 3200kVA standby generators, which together with the other 19 generators on site now provides a total of 27,900mVA of standby power. shentongroup needed to plan the project to fit around the customer’s building design, and installation work had to be undertaken out of hours and also whilst the building was still being constructed. The generators have been installed on the ground floor, in separate rooms, and have been designed so that a further two generators can be added at a future date. Should the necessity arise, both generators are capable of providing prime power at 2920kVA with a 0.8 lagging power factor and with a 10% overload capability for a minimum of one hour. shentongroup has also provided fuel tanks with sufficient capacity to enable the generators to run for eight hours at full load. As the Energy Centre is situated in an urban environment, the telecoms company stipulated that the generators should have the necessary attenuation so that they do not exceed sound level of 65dBA at one metre. The generator rooms are therefore equipped with inlet and outlet attenuators with motorised louvers that have been sized to provide the appropriate combustion and air-cooling airflow requirements.Remote Alfa Laval radiators had to be craned onto the roof of the new Energy Centre building to cool each generator. The radiators’ height is less than that of the surrounding louvres and they operate at noise levels of less than 65 dBA at one metre. These are connected to the generators by two cooling circuits per generator in 6 and 3 inch welded stainless steel pipework.Further project work involved shentongroup installing two 5000A Air Circuit Breaker panels (ACBs). Both panels are adequately ventilated to allow continuous full load operation in the maximum ambient temperature likely to be present in the generator house during prolonged ‘on load’ runs. All internal connections within the panels are by means of 5000 Amp copper busbars, adequately spaced to allow for loadbank testing. Together, a total of 4850 metres of cable was used, which is equivalent to 3.2 miles. Load bank testing was carried out using 3500kVA Resistive/Reactive loadbank and all the necessary step loads and cold start tests were performed.Commenting on the project, the telecoms company stated: “shentongroup always responded quickly to any queries, which made things much easier, as most people need to be chased. We were very comfortable working with them and very impressed at their willingness to work at a time that fitted with our schedule.” SHENTONgROUP WINS MAJOR PROJECT FOR TELECOMS DATA HOSTINg CENTREA customer once described Shenton House as... “... a big grey box, from which comes solutions”t: +44 (0)844 888 444 5f: +44 (0)844 888 444 6e: info@shentongroup.co.ukw: www.shentongroup.co.ukshentongroupShenton House,Walworth Road,Walworth Business Park,Andover, UK. SP10 5LH