Frost & Sullivan Lauds GE`s Bently Nevada Line for Creating Enhanced Customer Value Through the Development of Sophisticated Condition Monitoring Systems
GE stays at the cutting edge of innovation by offering novel solutions coupled with high quality customer service
MOUNTAIN VIEW, Calif., June 22, 2011 /PR Newswire/ --Based on its recent analysis of the condition monitoring market, Frost & Sullivan recognizes GE's Bently Nevada® product line, a unit of GE Measurement & Control Solutions, with the 2011 Global Frost & Sullivan Award for Customer Value Enhancement. The company leverages more than 50 years of experience in condition monitoring to understand the issues of customers in a wide variety of industries. It follows a customer-driven innovation strategy when developing new products or enhancing existing product capabilities to address those issues.
To view the multimedia assets associated with this release, please click: http://multivu.prnewswire.com/mnr/frostsullivan/50767/
An example of the company's customer-focused innovation is its Bently Nevada condition monitoring systems, particularly the 3500 ENCORE Series Machinery Protection System. It is the pioneering upgrade package in the field of online condition monitoring that eliminates the need for a time-consuming and expensive replacement of existing systems.
'This means that customers can upgrade their existing Bently Nevada 3300 Series monitoring systems to the highly advanced 3500 ENCORE Series monitoring system and related digital technology through non-intrusive and cost-effective methods, without altering the prevailing infrastructure,' said Frost & Sullivan Research Analyst Prathima Bommakanti. 'This upgrade increases the life of the financial and resource investment made during the acquisition of the older 3300 Series monitoring system.'
GE has also demonstrated solid corporate citizenship by dedicating resources to solve tough environmental challenges through initiatives such as GE ecomagination. As customers around the world begin to increasingly invest in renewable power generation, Bently Nevada has been developing advanced monitoring equipment to meet renewable power demands.
The company's Advanced Distributed Architecture Platform Technology wind solution (ADAPT™.wind) enables effortless monitoring of wind turbine conditions, doing away with the need for physical inspections. Its proactive monitoring capability enables optimized management of wind farm maintenance through effective coordination of outages.
Bently Nevada offers the most comprehensive and high-quality range of asset condition monitoring solutions that cater to a wide range of applications in sectors like wind turbines, petroleum refining, hydro turbines, pulp and paper, coal-fired power plants, and reciprocating compressors. Some of these solutions include advanced monitoring systems such as the 3500 ENCORE, ADAPT™.wind, and portable data acquisition instruments such as the ADRE 408 DSPI. It has also found considerable acceptance for its sensors and transducers including the 3300 XL Series of proximity probes and the Velomitor® series of acceleration and velocity transducers.
In addition, Bently Nevada's System 1® software optimizes the performance of its condition monitoring solutions through advanced analytics and display of performance-related information. It is a one-stop-shop for condition monitoring solutions and products.
To develop a closer association with its customers, the company has established Customer Application Centers (CACs) in every major region of the world.
'Customers can experience and source Bently Nevada asset condition monitoring products at these CACs, which are staffed with highly knowledgeable professionals who understand the company's products and customers,' said Bommakanti. 'In addition, GE has a customer advisory board (CAB) to work more closely with its customers to identify and prioritize their most critical and challenging issues.'
Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. This award recognizes the company's inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and ultimately customer base expansion.
Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research in order to identify best practices in the industry.
About GE Measurement & Control Solutions
GE Measurement & Control Solutions is a leading innovator in advanced, sensor-based measurement, non-destructive testing and inspection and condition monitoring, delivering accuracy, productivity and safety to a wide range of industries, including oil & gas, power generation, aerospace, transportation and healthcare. It has over 40 facilities in 25 countries and is part of GE Energy Services, which provides cleaner, smarter, more efficient solutions for its customers. For further information, visit www.ge-mcs.com.
About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, enables clients to accelerate growth and achieve best-in-class positions in growth, innovation and leadership. The company's Growth Partnership Service provides the CEO and the CEO's Growth Team with disciplined research and best-practice models to drive the generation, evaluation, and implementation of powerful growth strategies. Frost & Sullivan leverages 50 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 40 offices on six continents. To join our Growth Partnership, please visit http://www.awards.frost.com.
SOURCE Frost & Sullivan
Customer comments
No comments were found for Frost & Sullivan Lauds GE`s Bently Nevada Line for Creating Enhanced Customer Value Through the Development of Sophisticated Condition Monitoring Systems. Be the first to comment!