Call Center Services
CSA`s Call Center Solutions provide your customers with around the clock support with live and fully trained agents providing immediate responses to questions and dispatching service incidents to the proper field support staff. Our call center agents have all the technology necessary to offer first-level assistance to your customers. You can create a 24/7/365 Call Center that`s available to your customers with a minimum of cost. There is no need to establish your own staff, buy your own equipment and worry about telephone service reliability. We`ll will take care of all that for you. You just need to provide us with the applicable information and the key indicators of situations that call for more in-depth resolution assistance and we take from there.
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- Eliminate call center staffing, training and management investments
- Can be transparent to your customers -we are your call center
- Elevate the value of your brand from system-only to total solution
- Optional services include Remote Technical Support and Inside Service Sales
We utilize an on demand contact center system designed to support multi-site and home call management operations.
- Virtual agent extensions across any number of sites
- Supervisor position shows real-time load and current agent activity
- Integrated historical reporting across all media
- Detailed and aggregated agent and queue reports
- Live monitoring of agent calls in progress
- Customizable greetings and prompts