Customer Service

Alltech proudly stands for an all-round customer service that includes our assistance in the very first steps of planning towards identifying your particular needs and demands, an extensive after-sales service, as well as all steps in between.

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UPS system

What you should do:

Please describe your expectations.

Our job is:

On the basis of your expectations, we will develop various suggestions as to how your problem could be solved. In close cooperation with you we will choose the one solution which serves you the best.
Then, we will provide project work services, such as engineering drawings, documentation (operating instructions, start-up and maintenance instructions) and functional descriptions. Layout drawings are done according to the space assignment or as proposed possible layout.
In the following, manufacture of the purpose built systems, pre-mounting, extensive quality control and acceptance inspection will be done at our expertise production site in Weingarten (Germany).
Please do not hesitate to rely on us for organizing the dispatch of the equipment to its application site and for carrying out installation and start-up of the systems at site.
In order to guarantee the reliable operation of the systems, we recommend our comprehensive operator training program.
Once the systems are installed and operating, you can fully rely on our extensive after-sales-service any time and benefit from our expertise and consulting, and our troubleshooting assistance, as well as our stockkeeping and punctual delivery of spare parts, repairs and maintenance service-should it become necessary.