Customer Service

Our company is always close to its Customers, worldwide. We work together with our Clients, operating directly or through certified partners on field, to solve every kind of trouble concerning not only the management of plants but also acting in a proactive way to improve the activities leaded by the final User.

We create a stable and continuous connection with our Customers, and this kind of relationship make us improving enormously the added value of our products, services and plants.

CMB qualified staff can support its Clients by providing the following services:

• Research & laboratory analysis, process development
• Process & product testing on pilot plants
• Custom tailored products formulation
• Project feasibility studies
• Process and detail engineering design
• Equipment fabrication and procurement
• Plant skid – mounting
• Supervision to plant installation and start up
• Turn-key project
• Training of operators
• Spare parts supply
• After sale technical assistance
• Plant revamping, upgrading, capacity increase
• Project financing
• Partnership
• Troubleshooting
• Plant performance (product quality, energy consumption, plant operation reliability) evaluation and optimization
• Evaluation of plant equipment operating conditions far planned maintenance (mechanical, electrical, instrumentation and control)
• Customer’s personnel training
• Advisory service on new technologies, new equipment available on the market, improvements of plant operation, safety etc.
• Study and proposal for plant revamping and capacity increase