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Maintenance Agreement Services
Maintenance Agreements are intended to take the necessary precautions to ensure that the devices with expired warranty are not damaged and to extend their economic life by periodically servicing the devices. Within the scope of the maintenance agreement, the devices pass through maintenance twice a year and our customers are entitled to unlimited calls in case of malfunction. In the event of device malfunction due to device or use errors despite periodical maintenance, your devices are handled as soon as possible and the problem is solved. There are two types of agreements that we offer to our customers.
1. Including Parts:
Within the scope of this agreement, 2 periodical maintenances are performed to the devices annually.
In the event of malfunction of the equipment covered by the maintenance agreement, our technical service will intervene as soon as possible. No fees will be charged for spare parts used in this intervention. If the device is used outside of the conditions stated in the manual and instructions and in case of malfunction due to user error, the cost of the part belongs to the customer.
As batteries are consumable goods, they are not covered by this agreement.
2. Excluding Parts:
Within the scope of this agreement, 2 periodical maintenances are performed to the devices annually.
In the event of malfunction of the equipment covered by the maintenance agreement, our technical service will intervene as soon as possible. Only the part fee will be requested in this intervention.