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Professional Energy Management Services
As part of its solution, GridPoint offers multiple energy management services including customer support, consultative energy advisory services, control support services and site monitoring to help customers achieve optimal results.
Customer Support Services
Available 24/7 by phone and email to assist customers with hardware and software technical support.
Control Support Services
Enables customers to seek assistance with adjusting store hours, temperature setting and lighting schedules in real time or for planned events.
Monitoring Services
Covers monitoring of EMS-generated alarms, triaging response to reported site issues, and facilitating appropriate dispatch of customer-approved resources to sites in question.
Energy Advisory Services
Expert data analysts who leverage GridPoint Energy Manager to identify equipment or on-site behavior that is negatively affecting a customer’s energy savings or increasing operational costs.