Remote Engineer Assistance Services

When requesting the Remote Engineer Assistance, submit a support ticket providing detailed information about your project, deployment and the issue you are experiencing. The next step is to schedule a meeting at an appropriate time and send you a WebEx invitation or set up a TeamViewer session. It is important that the person who is directly involved with the issue takes part in the meeting.

• A certain level of Technical support is available with the purchase of any AVR products, however in some situations System Integrators or businesses using AVR need that extra help. 
• Our team has gained practical field experience during the years, as a result of executing many projects ourselves. So we have created an energy management software solution based on the needs and demands of our customers, taking into account the importance of easy system building.
• The Remote Engineer Assistance is designed to help you solve any problems you face while working on your AVR Energy Management System project or when needing to complete special requirements, generally working in Business Intelligence module. In your own environment and directly on your PC our highly skilled and experienced engineers and system architects will guide you through to resolve your issue.

We aim to provide you with a knowledge transfer, mostly covering the followings:

• Technical assistance to proposal writing: planning the system architecture and hardware configuration
• System configuration based on the end-users’ technical requirements (adding Gateways and devices)
• Delivering import and export tasks in the AVR Connection Center
• Creating unique or custom Business Intelligence Reports and Dashboards
• Database service and maintenance duties for huge energy management systems
• Remote technical problem solving (e.g.: database settings, software registration, scheduling jobs tec.)