Service

Retaining a high AMI service level requires dedicated care and maintenance of the system environment, as well as expert resources. Meanwhile, the accelerated pace of technical development and rapid changes in the operating environment increasingly place demands on your solutions.

More and more companies also in the energy sector are transitioning system operation and maintenance activities to benefit from the ‘as-a-service’ model. This helps to ensure their systems utilise the latest technologies, without binding their in-house experts to take care of this.

If you are looking for a partner who can bring you peace of mind, Aidon – with our extended service ­­portfolio – is ready to offer you a helping hand.

That is what Aidon @ Your Service is about. Our service offering helps you get the most out of your AMI investment throughout its lifetime. Our teams work closely with you to provide a service package that is designed to meet your needs. Following a collaborative assessment, we tailor a solution to suite your requirements from the following offering:

• AMI Services: We take care of your head-end system, communication infra and the devices, including their monitoring, maintenance and updates. If you prefer to run your AMI as a SaaS model instead of investing in an on-premise set-up, our ACloud is the solution for you.
• Project management services: From large-scale AMI roll-outs to smaller upgrade projects or special tasks, you can rely on the experienced Aidon experts who provide you with the support to your need.
• Power grid management (PGM): Leveraging the data provided by the meters, our PGM applications enable monitoring the status of the grid, planning maintenance operations and pinpointing faults and deviations to secure a reliable distribution of electricity.
• Expert services and daily support: Our service desk supports you with daily queries and trouble shooting. Our trainings help you keep your in-house expertise up to date – and when needed, our consultancy services fill in the remaining competence gaps.

Once your service package is in use it will start delivering benefits, including:

• dedicated support with flexibility,
• transparency and predictability of your operating costs,
• efficiency in managing your resources, allowing your experts to focus on their expertise areas,
• proactive approach to your day-to-day operations
• future-proofing your system and services

From reactive to proactive, our technology, service offering, and experts enable a high level of reliability to your AMI operations. Putting the customer first is a core value at Aidon.