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WattPlan - Cloud-based Software
Demystify your customer’s energy decisions using WattPlan®, the digital energy expert for utilities. Consumers are faced with a growing number of energy choices, from distributed energy resources (DERs) such as solar, batteries and electric vehicles (EVs), to utility offerings including time-of-use rates, community solar and green power programs. Utilities are challenged to increase program participation and drive off-peak usage, while protecting customers and boosting satisfaction by helping them make smart decisions.
- Boost Customer Satisfaction
Be the go-to source for energy advice with digital tools that deliver objective information - Lower Customer Service Costs
Reduce call volumes by empowering self-service customer education
- Reach Program Goals
Drive program awareness and enroll customers seamlessly using PowerClerk® workflow automation - Gain Customer Insight
Develop targeted marketing strategies and inform planning with insights into customer intentions
Personalized Experience
Focus on customer-specific information and preferences
- Rate Optimization : Suggest the electric rate plan that will save your customers the most money and drive off-peak usage
- Side-by-Side Comparisons : Inform customers by showing easy-to-understand rate, technology, program and financing options
- Stepwise Experience : Empower customers to intuitively tailor assumptions to their lifestyle and preferences
Trusted Calculations
Depend on proven financial and energy models
- Bills :Offer accurate bill calculations based on published tariffs and integrated interval meter data
- Datasets : Rely on detailed rate, incentive, vehicle, solar and emissions data
- Energy Calculations : Ensure reliable expectations with sophisticated energy simulations such as rooftop PV and total-cost-of-ownership calculations
Actionable Guidance & Insights
Guide your customers and gain an understanding of customer intent
- Instant Enrollment : Enable one-click enrollment using PowerClerk® workflow automation
- Marketplace Connect : Provide an actionable next step to connect with qualified contractors and dealerships
- In-app Surveys : Measure customer satisfaction and inform marketing strategies with key customer insights