Surple - Version DEE - Utility Customer Engagement Software
DEE helps business customers take control of their energy use and make more informed decisions about how, when and where they use energy through our simple Check, Detect, Improve methodology.
The DEE dashboard is perfect for businesses that want to assess their energy performance quickly. Businesses can see their highest and lowest consuming sites from the dashboard and get an update on how often their alarms are being triggered.
DEE is full of analytical tools that allow businesses to investigate their energy consumption for any combination of meters across any period. Businesses can even visualise their data in different contexts such as kWh, cost or carbon equivalent.
Using DEE, businesses can set alarms to control their consumption, cost or carbon and receive alerts as soon as thresholds get exceeded. Alarms are super flexible. Businesses can apply them to one meter or several across any combination of days.
DEE is powered by a machine-learning algorithm that can automatically alert businesses of extreme energy consumption. Anomaly detection is a great way to identify faulty equipment or careless behaviour. Businesses can choose to receive email notifications to keep on top of anomalies or visualise anomalies on charts to work out exactly what went wrong.
DEE enables businesses to view the energy consumption of their entire portfolio of assets in a dynamic, highly informative dashboard. They can even record additional information for sites such as their operating hours, size or the number of occupants to normalise their data, allowing for fairer analysis.
DEE's analytical and reporting features makes it easy for businesses to compare energy consumption across different meters or periods. Since DEE allows you to record all of your energy-saving projects, you can even assess project success by comparing the energy consumption of a meter before and after implementation.
How it works
When you decide to partner with Surple, getting DEE into the hands of your customers is easy and can be broken down into three key steps.
DEE gets a quick makeover.
When you partner with Surple, we make sure that DEE looks amazing first. A quick makeover makes the white-label product look like a part of your toolkit for customer success, and then it's ready to receive your business customer's energy data.
We connect your customer's energy data.
We need an automated data export of your customer's energy consumption. We'll collect some information from you and work with you to set up the necessary data connections. After this, DEE is all set to go out to your customers.
Users activate their DEE account.
After setting up the data connections, we'll send emails to all of your DEE users telling them that their account is ready-to-go. This simple email contains all the information that they'll need to activate their account and log in to DEE for the first time. Our automated onboarding process collects metadata that helps us create tailored insights for each user and personalise the communications they receive.
It's time to make energy savings!
It's time for your users to realise the full benefits of having their very own digital energy expert. As soon as they log in, they can start digging into their energy data, and behind the scenes, we'll start uncovering unique insights about their energy use. This is your chance to provide upsells that complement the insights generated by DEE that help these customers to be leaner and cleaner whilst you improve additional revenue along the way — creating a sustainable business model that everyone is on board with!
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