Our reputation is fundamentally important to us and we are committed to making sure that every system we deliver meets or exceeds expectations.

Having delivered over 30,000 systems nationwide, Nu-Heat is well placed to offer energy efficient heating and hot water systems to trade, commercial and self build customers. Nu-Heat provides a ‘one stop shop’ guaranteeing that all products and parts supplied are compatible, with one point of contact and no conflicting information.

After twenty years of supplying underfloor heating and over six years of working with renewable products, our design skills for system integration are well honed; and, with homeowners becoming more interested in having a truly energy efficient or ‘green’ heating system, Nu-Heat’s expertise with integration is a valuable resource.

Expertise in our products is a pre-requisite for all staff and especially our technical support teams. A designated Account Manager is available to discuss existing projects and give advice on future ones, and customers receive free technical support from an experienced team of engineers whether that is during, or post installation. Additionally, to make call-outs less likely, we supply high quality user guides for the end-user.

In 2002 the company gained the coveted Investor in People award, an important aspect of which is the emphasis placed on recruiting, training, and encouraging people to develop their abilities.

We are proud of the part we have played in bringing the benefits of underfloor heating to thousands of homes up and down the country.

Nu-Heat takes full design responsibility for the underfloor heating system. We do the complicated and time consuming calculations to ensure excellent system design and supply a complete set of components. This means we can be confident that all parts are compatible and our customers can be reassured that the system and design are guaranteed by one company.

Our survey says...
We endeavour to make sure that Nu-Heat meets the highest standards in every part of our service, from initial enquiry through to delivery and support. A recent externally commissioned survey gave outstanding scores (8.4 against an industry average of 6.8) and illustrated that our principal values of design, innovation, expertise and service are highly regarded by professionals.

These values are built from our Mission Statement:
Nu-Heat is committed to reducing UK carbon emissions by the design of energy-efficient heating and hot water systems. To providing exceptional levels of technical backup and customer service and to supplying high-quality products that can be easily integrated, installed, commissioned and controlled and that meet the user’s highest expectations. Nu-Heat is also committed to investment in the professional development of its employees.

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