ALSTOM Transport services

Alstom guarantees availability and technical performance of the train, signalling and/or infrastructure. From light urban systems to mainline and freight networks, Alstom has over 25 years maintaining assets built by Alstom or not - in our customers’ sites or in our own maintenance centres.

Alstom’s great experience as integrator, designer and manufacturer makes it a renowned expert in rail modernisation adapted to all phases of the asset’s life cycle.

Alstom offers a complete range of customised services including maintenance, modernisation, parts & repairs and support. All of which ensure operators the highest level of availability for their fleets, infrastructure and signalling systems.

Good passenger service requires permanently–available rolling stock and sub-systems. Alstom understands the need of relevant spare parts available to keep the assets working, thus it has a wide and flexible range of parts and repairs services ready when and where our customer require them.

To keep a rail service on track around the clock, our customers can rely on a range of more than 1,000,000 spare parts numbers, available directly in their warehouse or held in our central stock.

Our spare parts, repairs and Availability service are supported by PartsFolio, a supply chain e-business solution seamlessly connecting front office requirements and back office logistics and delivery. With PartsFolio, customers can order and return parts and monitor their progress, also having access to a helpful illustrated parts catalogue. The solution enables closer working between Alstom and the maintainer, and, ultimately, higher fleet availability.

Our parts and components ranges are complemented by an extensive repair and overhaul service for rolling stock and signalling equipment. Clients can rely on our unit exchange service option for a rapid repair, while our six Lead Service Centers across Europe can remanufacture entire components and return them to as-new condition.

In a fast-evolving legal and technological environment, railway undertakings need to constantly maintain their level of expertise to continue to deliver world-class services to their passengers. Alstom’s broad spectrum of know-how, ranging from infrastructure to rolling stock maintenance, helps its customers stay ahead of the game, anticipate new requirements and keep their employees fully trained in their specialties.

Alstom offers customers an extensive set of resources to effectively look after their fleets: Fleet Support Centres, relying on HealthHub and using experience of several fleets, allow well-targeted maintenance actions. Trains’ health indicators and proposed service orders are shared daily with regular analysis to improve fleet availability and reliability.