In order to provide additional assurance to our customers, IMServ is certified to the following three ISO Standards, these are in addition to any regulatory accreditation/certification:

ISO9001 – Quality Management Systems

ISO27001- Information Security Management Systems

ISO14001- Environmental Management Systems

ISO27001 – benefits

Minimises risk – it ensures that appropriate controls are in place to reduce the risk and impact of security threats (both physical and network) to your data.
Contingency – it provides a robust business continuity plan which means that we are in the best possible position should the worst happen.
Assurance – confidence in knowing that we are following best practice guidance in terms of security management and that this is independently reviewed twice a year.
Staying within the law – we proactively identify all applicable legislation regarding the delivery of our services.
Incident Management – controls and training provide a strong framework resulting in a reduction of incidents and time lost as a result.

ISO9001 – benefits

Continual improvement - one of the key objectives of the standard is to make sure that our service delivery improves. We use a suite of analytical tools/techniques and reports to highlight these areas and design action plans to progress.
Increased customer satisfaction levels – we will at times request your assistance in completing surveys however in the background we are continually monitoring and evaluating this through other measures.
Service development - we test and trial of every part of a solution or service before it goes live: we never implement a solution before it`s proven (original point)
Service delivery – through a range of techniques, we assess and monitor our service to you in order to ensure that this fully meets your requirements
Staff training – our approach to training ensures that our staff are competent and equipped to deal with your accounts and service requirements, irrespective of their complexity
Issues and complaints – if something does go wrong there are processes in place to ensure timely and satisfactory resolution of the problem.

ISO14001 – benefits

Legislation – procedures in place to identify and understand all relevant legislation and ensure compliance with such
Aspects and impacts – controls in place to make more efficient use of natural resources and waste management and to reduce our impact where possible
Proactive engagement – broad staff awareness and commitment to identify and support environmentally friendly initiatives
Trust and confidence – a framework which allows us to grow whilst reducing waste and energy use.

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