VaasaETT Oy

VaasaETT is a global and collaborative think-tank and consultancy that helps the utilities industry and our clients to maximize value for and from utilities customers. We help organizations apply global best practice; build better customer offerings and experiences; and develop revenue streams. We provide three kinds of assistance: research and consulting; data and analysis; and collaboration.Our world-leading expertise includes customer psychology and behaviour, customer loyalty and switching, pricing, behavioural energy efficiency, customer engagement, smart energy issues (including smart meters, demand response, smart grid and smart home), distributed generation and billing. We are also expert in the broader issues of energy and utilities marketing, offering development, competition and market efficiency.