Customer Service Portal
Via a single sign on portal, customers can access all IHI Energy Storage subscriptions – from ES/Analyzer to the customer service portal for system services. The portal provides system and project specific documentation, system health status and alerts, updates from product manufacturers, issue resolution documentation, and contact information for IHI Energy Storage’s services teams. Additionally, the portal displays the status of the warranty and performance guarantee, if provided by IHI Energy Storage. Customers can use the portal to submit a warranty claim and log issues as necessary.