IHI Energy Storage services

IHI Energy Storage offers a variety of services to complement energy storage systems. The expert remote and field services teams provide flexible and customized operations and maintenance support to address customers’ needs.

Via a single sign on portal, customers can access all IHI Energy Storage subscriptions – from ES/Analyzer to the customer service portal for system services. The portal provides system and project specific documentation, system health status and alerts, updates from product manufacturers, issue resolution documentation, and contact information for IHI Energy Storage’s services teams. Additionally, the portal displays the status of the warranty and performance guarantee, if provided by IHI Energy Storage. Customers can use the portal to submit a warranty claim and log issues as necessary.

The IHI Energy Storage field services team is dispatched in case of issues that cannot be resolved remotely. An assigned Service Manager acts as the first responder in this case, remotely diagnosing and correcting any issues that can be addressed immediately. The Service Manager will dispatch any regional support resources needed and leverage a network of highly qualified partners to address any functionality issues and will work with system design teams and equipment manufacturers as needed. Reports from corrective maintenance include root cause analysis and an in-depth investigation, which inform preventative maintenance efforts and help determine any possible ongoing or systemic issues.

IHI Energy Storage works with equipment manufacturers to provide customers with up-to-date parts, as needed for system performance and longevity. As a technology-agnostic company, IHI Energy Storage maintains close relationships with many technology manufacturers, ensuring customers will be able to access spare parts to maintain their systems with ease.